Experienced Customer Support Associate (German Speaking) – Delivering Exceptional Customer Experiences
At arenaflex, we're passionate about creating a world where people can care wildly for each other. As a Customer Support Associate, you'll play a vital role in helping us achieve this mission by providing exceptional customer experiences to our German-speaking customers. If you're a friendly, solution-oriented, and proactive individual with a passion for customer service, we'd love to hear from you.
About arenaflex
arenaflex is a certified B Corp, committed to making long-term positive change for our community and the world around us. We're proud to be a part of a movement that prioritizes people and the planet. With a strong focus on innovation, creativity, and care, we're driven to create a destination for making life a little more thoughtful and beautiful.
Our Story
arenaflex was founded in 2013 with a mission to make sending and receiving flowers the joy that it should be. We've since grown into a family of three beautiful brands, with a presence in the UK, Netherlands, and Germany. Our journey has been marked by innovation, expansion, and a commitment to making a positive impact. We've fulfilled and delivered over 20 million orders, making us the largest direct-to-consumer flower business in Europe.
Our Culture
At arenaflex, we believe in the power of connection. We're a hybrid team working across different locations, and we take time to regularly connect remotely and in person. We value flexibility, collaboration, empathy, knowledge sharing, and growth. Our values drive our priorities every day, and we're committed to building a culture of thoughtfulness and care.
The Role
As a Customer Support Associate, you'll be responsible for providing exceptional customer experiences to our German-speaking customers. You'll be the first point of contact for customers, handling requests via email, WhatsApp, live chat, and phone. You'll work independently, think creatively, and be proactive in resolving customer issues. You'll also be part of a dynamic team that's passionate about delivering exceptional customer experiences.
Key Responsibilities
* Provide exceptional customer experiences to German-speaking customers via email, WhatsApp, live chat, and phone
- Handle customer requests and resolve issues in a timely and professional manner
- Work independently, think creatively, and be proactive in resolving customer issues
- Collaborate with colleagues to ensure seamless customer experiences
- Participate in company and team meetings to share feedback and learn from others
- Attend training and development opportunities to enhance your skills and knowledge
Requirements
* Fluency in German (written and spoken)
- Strong verbal communication and writing skills in English
- Background in a customer service-oriented position (desirable)
- Comfortable working towards quality and productivity targets
- Solution-oriented and friendly attitude
- Proactive and definite 'can do' attitude
- Ability to work independently and as part of a team
- Flexibility to work a variety of shifts, including evenings and weekends
What You'll Love About This Role
* Opportunity to work with a dynamic and passionate team
- Chance to make a real difference in customers' lives
- Flexible working hours and remote work options
- Comprehensive training and development opportunities
- Irresistible discounts on arenaflex products and services
- Share in our success with a choice to take equity options from day 1
Our Perks and Benefits
* 25 days holiday + your birthday + flexible bank holidays, & option to buy additional holiday each year
- 1 Volunteering day each year
- Enhanced family leave and a workplace nursery scheme
- A flexible training framework for every stage of your career
- Irresistible discounts on arenaflex products, blooms & subscriptions!
- Share in our success with a choice to take equity options from day 1
Getting Hired
We know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we're keen to answer all of the questions you have, so that you can be sure (and excited!) that we're the right move for you. If there's anything that we can do to help you flourish throughout your application process with us, or if you have any feedback, please share this with us anonymously.
Ready to Join Our Team?
If you're a customer-focused, solution-oriented, and proactive individual with a passion for delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, and let's start a conversation about how you can join our team and help us create a world where people can care wildly for each other. Apply now and become a part of the arenaflex team! Apply for this job