[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. WSI World is a global digital marketing franchise that supports consultants worldwide with high-quality digital marketing solutions. They are seeking a Client Success & Growth Manager to help marketing consultants win new business, grow client accounts, and strengthen long-term relationships through collaboration and strategic support.

Responsibilities

• Support consultants in closing new business (discovery, proposals, and pricing conversations)
• Help shape how marketing services are positioned and communicated to clients
• Identify opportunities to grow client accounts through upselling and cross-selling
• Act as a sounding board for consultants on client challenges and opportunities
• Build strong relationships and become a trusted day-to-day partner
• Re-engage inactive consultants and drive stronger participation across the network
• Collaborate with internal teams to ensure alignment and smooth execution
• Gather insights and feedback to improve services, processes, and offerings

Skills

• 1–4 years in digital marketing, agency, client success, or account management
• Strong communicator who is confident in client-facing and sales conversations
• Commercially aware — you understand how businesses grow and how marketing supports that growth
• Confident in digital marketing fundamentals (SEO, paid media, websites, etc.)
• Proactive, organized, and comfortable taking ownership
• Skilled at building trust and working with a range of personalities
• Curious and eager to learn, with a desire to grow into a more strategic role
• Ideally have experience in an agency or working with marketing clients
• Comfortable learning and growing using AI tools and agents
• Agency experience or direct exposure to marketing services is a strong asset
• High-potential candidates with strong communication and commercial instincts will be considered

Company Overview