Collections & Account Services Representative
City Property Management is a family-owned company providing exceptional HOA management services since 1979. The Collections & Account Services Representative will manage delinquent HOA accounts, negotiate payments, and ensure professional customer service while working directly with homeowners and Board members.
Responsibilities
- Monitor accounts receivable and delinquency reports daily through our collection control system
- Complete monthly collection activity reports for HOA Boards of Directors
- Initiate appropriate collection activities including past due notices, collection letters, and lien preparation
- Negotiate payment terms with homeowners following established guidelines to minimize collection costs
- Prepare accounts for attorney referral when necessary
- Respond to collection-related inquiries within 48 hours via phone or written communication
- Analyze and update customer accounts with corrections and modifications
- Process action items from incoming requests and assign to appropriate team members
- Complete assigned action item tasks within 72-hour timeframe
- Maintain clear internal communication between departments using phone logs and documentation
- Professional use of all company systems and external platforms
Skills
- Outstanding customer service skills with a professional, empathetic approach
- Excellent verbal and written communication abilities
- Strong attention to detail and ability to maintain confidential information
- Reliable attendance and punctuality
- Ability to work independently and meet strict deadlines
- Computer proficiency including email, calendar systems, and database management
- Ability to establish positive working relationships with colleagues, clients, and the public
- Previous collections or accounts receivable experience
- Experience in customer service or client-facing roles
Benefits
- Health, dental, and life insurance
- 401(k) with company matching
- Health savings account
- Employee assistance program
- Professional development assistance
- Employee referral program
- Comprehensive PTO package (begins after first year of employment)
Company Overview