[Remote] Customer Success Representative
Note: The job is a remote job and is open to candidates in USA. SambaSafety is a company that offers comprehensive driver monitoring software aimed at ensuring safe driving practices. The Customer Success Representative will support customers by answering questions, providing training, and ensuring exceptional service delivery throughout the customer lifecycle.
Responsibilities
- Leverage interactions with customers to discover opportunities and uncover additional ways to support customer goals
- Maintain detailed and thoughtful documentation of customer interactions and next steps in Salesforce
- Uphold our company values and vision through your day-to-day interactions
- Service the customer through tactical support
- Serve as a trusted advisor and advocate for internal and external customers
- Provide operational management oversight, and product expertise
- Educate existing accounts on new features and product tools
- Document resolutions and maintain accurate records
- Provide service on account maintenance issues and best practices
- Be a dedicated resource for customer experience optimization through cross-functional collaboration to ensure a consistent customer experience
Skills
- Detail-oriented and thoughtful in documented next steps in the SambaSafety CRM (Salesforce)
- Experience working in multiple systems simultaneously to generate cohesive responses back to our customers
- Experience asking discovery questions that may lead to expansion opportunities
- Comfortable working remotely and maintaining a regular schedule
- Preference for industry experience in telematics, auto-insurance industry, fleet management, department of motor vehicles, customer success, and/or customer support
Benefits
- Unlimited Paid Time Off and Paid Volunteer Days
- 401k Employer Match
- Generous Healthcare Benefits
- Wellness &Tuition Reimbursement
- Flexible Work Arrangements
- Lots of Samba swag
- Samba Events including our famous Samba Sprint
Company Overview