Call Center Representative (Thursday -Monday 2pm to 11pm)
About the position As a Call Center Representative, you will be responsible for interacting with clients, providing information, answering questions, troubleshooting issues, and resolving client concerns. The shift is Thursday – Monday, 2pm to 11pm and starts at $16/hr. TCS also provides shift premiums for weekend and evening shifts. Initial training will be conducted onsite and will transition to hybrid work. For this reason, candidates should be local to the greater Memphis area. By providing exceptional customer service and support, you will maintain positive relationships with our clients, contributing to increased client satisfaction and retention. We’ve brought together leading experts from the fuel card industry with an average of 20+ years of experience each to build a world-class business service from scratch. TransConnect has all the excitement of a startup, but with the support and stability that comes with the backing of a well-established parent company. We’re located about 20 minutes east of downtown Memphis, in Cordova, TN. All employees are encouraged to collaborate in an effort to continuously improve our processes and customer service. Everyone on the team is responsible for presenting new ideas and perspectives. In addition to base salary, all employees enjoy quarterly profit sharing as a thank you for their contributions.
Responsibilities
- Answer inbound calls and emails, resolve client issues, answer questions, and relay product functionality in a timely and professional manner.
- Identify and escalate priority issues.
- Route calls to appropriate resource, if needed.
- Set up new accounts in our internal system.
- Assist customers in our client-facing portal.
Requirements
- High School Diploma
- Telephone Etiquette
- Experience in at least one of the following: customer service role, role in the transportation or financial industry.
Nice-to-haves
- Call center experience.
- Microsoft Office
- Some college or equivalent experience.
Benefits
- Competitive compensation plans augmented by generous profit sharing and regular salary reviews.
- Choice of high quality medical, dental, vision, life, short and long-term disability coverage with a short waiting period.
- Medical, dental, vision, life, short term disability and long-term disability coverage.
- In addition to 9 paid holidays, generous PTO allotment that increases with tenure.
- Combined mental health support and work-life services partner to create a robust Employee Assistance Program (EAP) is included at no cost to you and your family members ages 6+
- 401(k) plan with TCS matched contributions.
- Tuition reimbursement for college, plus plenty of TCS managed training classes.
- Leadership training and a culture that empowers individuality.
- Gym reimbursement program.
- Rewards driven wellness program with an individualized holistic approach.
- Connected, friendly work environment with monthly luncheons.
- We celebrate our accomplishments (and birthdays).
- Paid maternity and other company paid leave benefits giving the time and flexibility needed to care for yourself and/or family.
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