Experienced Part-Time Remote Tech, IT Customer Service & Support Specialist – Hirevector

Are you a tech-savvy individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than Hirevector, a leading organization in the industry, where innovation meets customer-centricity. We're seeking an experienced Part-Time Remote Tech, IT Customer Service & Support Specialist to join our team and help us revolutionize the way we deliver technical support to our customers.

• *About Hirevector**

Hirevector is a forward-thinking organization that's committed to pushing the boundaries of what's possible in the industry. With a focus on innovation, customer satisfaction, and employee well-being, we're creating a workplace culture that's truly unique. Our team is comprised of talented individuals from diverse backgrounds, all united by a shared passion for delivering exceptional results. As a Part-Time Remote Tech, IT Customer Service & Support Specialist, you'll be part of a dynamic team that's dedicated to making a real difference in the lives of our customers.

• *Position Summary**

As a Part-Time Remote Tech, IT Customer Service & Support Specialist, you'll play a critical role in providing technical phone support to Hirevector employees, contractors, clients, and vendors. You'll be responsible for answering calls, opening and escalating tickets, triaging and troubleshooting support issues, and determining the business impact of an issue to escalate outages correctly. You'll work closely with an internal escalation team to resolve or route issues, and act as an intermediate hardware and software technical support resource.

• *Key Functions/Responsibilities**

• Provides advanced level technical support for all PC hardware, software, and peripherals, while assisting in maintaining the stability of LAN/WAN connections and maintaining a consistent high level of quality ensuring all details of requests are met within defined and documented Service Desk SLA's.

• Consistently adheres to defined Service Desk processes, policies, and procedures.
• Records, tracks, and reports on all customer incidents and service requests through to completion within defined and documented Service Desk SLA's.
• Acquires and maintains an advanced level of knowledge for supported products and support policies.
• Proactively researches and stays abreast of new technology, including but not limited to: Windows 7/8/10, Office 2007/2010/2013, and Desktop/Laptop security solutions.
• Responsible for deploying software using automated tools.
• Regular and reliable attendance is an essential function of the position.
• *Required Qualifications**

• 1+ years of call center phone support experience.

• 1+ years of experience with:

+ Microsoft Operating Systems, including Windows XP/7/8/10. + MS Exchange/Outlook 2007/2010/2013 environments. + IE 8/10/11, Chrome. + Active Directory. + Microsoft Applications, including the MS Office Suite. + Mainframe and Emulators. + Unix/Putty. + Citrix. + SQL Server. + Remote computer control software. + HP Printer Support.

• Must be able to work M-F 2PM-10:30PM EST after training period.
• (Training will be M-F 8-4:30pm for the first 6 weeks)
• *Preferred Qualifications**

• 2+ years of desktop support experience.

• Excellent Customer Service skills.
• Strong Analytical Skills.
• Ability to adapt to an ever-changing environment.
• Ability to handle a high stress environment.
• Experience working in a high call/ticket volume environment.
• Strong critical thinking skills.
• Experience with:

+ SCCM. + Dameware. + ServiceNOW (or similar Service Desk ticketing system).

• *Education**

• High school diploma or GED or equivalent experience.

• *Compensation and Benefits**

• The typical pay range for this role is: $17.00 - $34.15.

• This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
• The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.
• This position is eligible for a Hirevector bonus, commission, or short-term incentive program in addition to the base pay range listed above.
• In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.
• The Company offers a full range of medical, dental, and vision benefits.
• Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
• The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits.
• Hirevector also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
• As for time off, Company employees enjoy Paid Time Off ("PT

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