Experienced Full Stack Leadership Professional – Client Experience and Operational Excellence

Job Summary:

arenaflex is seeking a highly energetic, objective-oriented, and connected Senior Client Support Supervisor to join our Pharmacy Healthcare Client Care Team. This part-time, remote position will report to the Ranking Director of Medical Care Client Support. The ideal candidate will be a natural team leader, responsible for building engaging teams and driving operational productivity. This individual should be a dynamic, objective-oriented leader who challenges and motivates other leaders within their organization to succeed. A client-first mindset is essential for this role.

About arenaflex:

arenaflex is a leading online retailer of pet products, established in 2011. With a strong focus on client-driven approach and exceptional customer service, arenaflex has become one of the largest online business platforms specializing in pet food, treats, supplies, and other related items. As a part of the arenaflex team, you will be working in a dynamic and innovative environment that values teamwork, creativity, and continuous improvement.

Responsibilities:

* Develop a compelling team experience through various leadership initiatives.

• Lead team meetings and workshops to convey critical business updates and drive colleague engagement, commitment, and timely execution of drives.
• Participate in and own the performance audit process for all leaders within your team.
• Foster pharmacy healthcare strength through successful training, feedback, and development plans for your leaders.
• Maintain and execute new leadership onboarding programs to enhance the career path experience.
• Contribute to Vital Anticipating the business and driving Change Management for drives (Open Strategies refinement, Client Experience Improvement Drives, Tweet feedback execution, etc.).
• Work with an eagerness to learn, share, and receive feedback.
• Work with a sense of empathy to identify and address process enhancements that would improve the client experience, employee experience, or operational efficiencies.
• Drive Labor force Scheduling exercises for the business through collaboration with the WFM team (Continuous Line Management, Overtime and VTO management, Maintaining Staffing records and Team Tasks).
• Ensure Compliance with all relevant regulations and policies for Pharmacy-related tasks.
• Participate in weekly call listening meetings to follow the healthcare client journey and drive improvement in the client experience.
• Ensure consistency with all organization policies.
• Establish relationships with key stakeholders in Marketing, Product, Business Intelligence, Quality, Labor, and Learning and Development to build trust and partnerships.
• Perform other duties as assigned and required.

Requirements:

* 5+ years of multi-channel contact center management experience or Healthcare/Pharmacy Services experience or equivalent experience

• Ability to adapt to rapidly changing objectives and willing to 'dive in' to tackle various challenges.
• Demonstrated teaching abilities that can influence both frontline specialists and leadership
• Living within 100 miles of Pittston, PA is required.
• BS/BA degree or equivalent experience (e.g., 5+ years industry experience in lieu of degree).
• Strong PC and web capability in a technology-driven environment
• Proficiency in MS Office suite (Excel is a must)
• Excellent oral and written communication skills, and agreeableness and ease in presenting information to a group.
• Candidate should be flexible with scheduling as the position may include nights, weekends, and some holidays.
• Position may require travel.

Benefits:

arenaflex offers a comprehensive benefits package, including:

• Competitive hourly rate of $30/hour
• Flexible part-time schedule with opportunities for remote work
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Comprehensive training and onboarding program
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance
• Opportunities for career advancement and leadership development

How to Apply:

If you are a motivated and results-driven leader with a passion for delivering exceptional client experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join the arenaflex team. Apply Now!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job