Work From Home - Communication Support Specialist - Bilingual
Every day, thousands of NQX representatives provide solutions and build trust with our professional partners' customers across Canada. Do you have customer service experience and would like to play a meaningful role in helping those most in need? We have the right position for you on our Moncton team. As a Communication Support Specialist - Bilingual, you'll help people with disabilities (verbal or auditory) communicate with a loved one, a service provider or any other necessary contact. By helping people overcome their communication challenges, you can have a positive impact on their lives. What we offer: Hourly rate of $18.90 after training, bilingual premium included; A night premium of $1.50/hour and a weekend premium of $0.25/hour. Work from home – equipment provided; Fully paid training and coaching program; Full benefits package after six months, including: comprehensive insurance (medical, dental and life); enhanced RRSP participation; preferred pricing on insurance; discounts on telecommunications products and services. Responsibilities : Using a variety of adapted communication tools, you facilitate the daily lives of people with verbal or hearing impairments; You facilitate interaction between the caller and a loved one, a service provider or any other necessary contact; Your empathy and commitment to others enable you to ensure a warm and pleasant experience for everyone you meet. What you need to succeed: Bilingual – you will need to interact with French and English-speaking people in Canada and will need to answer calls in English between 50% to 80% of the time. Eligibility criteria: Available to work up to 40 hours/week from Sunday to Saturday, 24 hours a day - your flexible schedule is essential to our callers' daily lives; Candidates must reside within 100 km of the NQX Moncton center to be able to travel there, if necessary; For work from home, high-speed Internet connection of at least 25 MBPS and a secure, quiet space; Proven ability to enter data quickly and accurately; Ability to multi-task; High school diploma or equivalent completed; Training start date: May 19th, 2026 At NQX, empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends. Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way! #UP Apply To This Job