Experienced Customer Service Advocate – Remote Healthcare Support Specialist
At arenaflex, we're on a mission to revolutionize the way we deliver customer service in the healthcare industry. As a vital part of our Customer Service Division, you'll be the healthcare hero for 50-70 individuals every day, navigating the complex world of PCPs, meds, appointments, and benefits with ease and compassion. If you're a rockstar with a passion for helping others and making a real impact on people's lives, we want you to join our team!
The Mission
As a Customer Service Advocate at arenaflex, you'll be part of a diverse, inclusive team that's dedicated to making a difference in the lives of our customers. You'll be the face of our company, providing exceptional support and guidance to individuals who are navigating the healthcare system. With your knowledge, skills, and amazing people skills, you'll be able to tackle even the most complex challenges and make a real impact on people's lives.
The Deets
* This is a full-time gig, Monday through Friday (because everyone needs a little weekend, right?)
- You'll need to be flexible and ready to rock one of our 8-hour shifts between 8am and 8pm EST.
- Get ready for an intensive 5-week orientation (don't worry, we've got you covered with training and support every step of the way).
Your Secret Weapons
* A keen ear for listening and a knack for finding solutions
- The ability to juggle multiple tasks like a pro (think navigating databases while still being your awesome self on the phone)
- A passion for helping others and making their day better
Your Arsenal
* High School Diploma (but bonus points if you've got a bachelor's degree under your belt)
- At least a year of experience in insurance operations (we know, it doesn't sound exciting, but trust us, it's key)
- You're a tech whiz and can handle our MANY web-based systems like a boss
- You're all about the details and can keep track of everything
The Cherry on Top
* Healthcare/insurance experience (if you know your way around medical terminology and benefit plans, we want to hear from you)
- A background in social work, behavioral health, or anything else that shows you're all about helping others
- You're a customer service ninja with mad problem-solving skills
Why arenaflex?
* We're all about rewarding our team members with the good stuff (competitive salaries with longevity increases, awesome benefits, and even performance incentives)
- We're a nationally recognized company that's all about excellence (and we're veteran-owned, so we get it)
- You'll have the chance to grow and develop in a role that will challenge you in the best way possible
Our Culture
At arenaflex, we believe in creating a work environment that's inclusive, supportive, and fun. We're a team of passionate individuals who are dedicated to making a difference in the lives of our customers. We're always looking for ways to improve and innovate, and we encourage our team members to think outside the box and come up with creative solutions to complex problems.
Our Benefits
* Competitive salaries with longevity increases
- Awesome benefits, including medical, dental, and vision insurance
- Performance incentives and bonuses
- Opportunities for growth and development
- A fun and supportive work environment
How to Apply
If you're ready to join a team that's making a real difference in the lives of our customers, we want to hear from you! Please submit your application, including your resume and a cover letter, to our online application portal. A pre-employment drug screening and criminal background check are required prior to employment. Apply Job! Don't miss out on this opportunity to join a team that's changing the face of customer service in the healthcare industry. Apply today and become a part of the arenaflex team! Apply for this job