Experienced Customer Advocate I – Delivering Exceptional Member Experience at arenaflex
At arenaflex, we believe that our employees are the driving force behind our success. We're committed to empowering our team members with tailored development plans that foster growth, promote rewarding careers, and create a culture of excellence. Join arenaflex and become part of a purpose-driven organization that invests in your professional development. As a Customer Advocate I, you'll play a vital role in delivering exceptional member experiences by responding to telephone and written inquiries in a prompt, accurate, and objective manner.
About arenaflex
arenaflex is a leading healthcare services company dedicated to providing innovative solutions that improve the lives of our members. With a strong commitment to excellence, we strive to create a workplace culture that values diversity, inclusivity, and employee growth. Our team members are the cornerstone of our business, and we're passionate about empowering them to reach their full potential.
Job Summary
As a Customer Advocate I, you'll work under supervision in a fast-paced call center environment, assisting members and physicians with their inquiries. Your primary responsibilities will include:
- Responding to telephone and written inquiries in a prompt, accurate, and objective manner
- Conducting research to resolve member and physician inquiries
- Spending approximately 85% of the scheduled time on the phone, according to business needs
- Collaborating with internal teams to resolve complex issues and improve member satisfaction
Key Responsibilities:
* Respond to telephone and written inquiries from members and physicians in a timely and professional manner
- Conduct research to resolve member and physician inquiries, utilizing various resources and databases
- Collaborate with internal teams to resolve complex issues and improve member satisfaction
- Spend approximately 85% of the scheduled time on the phone, according to business needs
- Maintain accurate and up-to-date records of member interactions and inquiries
- Participate in ongoing training and development to enhance knowledge and skills
- Adhere to arenaflex policies and procedures, ensuring compliance with regulatory requirements
Essential Qualifications:
* High school diploma or equivalent
- 6 months of customer service experience or 6 months of experience in an office environment
- Data entry and/or typing experience
- Strong interpersonal, verbal, and written communication skills
- Analytical and organizational skills, with the ability to make independent decisions
- Ability to spend approximately 90% of the scheduled time on the phone, according to business needs, and sit for long periods with scheduled breaks
Preferred Qualifications:
* 9 months of customer service experience
- Experience working with various lines of business, including CDHP, Medicare, Wellness, and Disease Management
- Knowledge of medical terminology and anatomy
- Proven ability to learn quickly and adapt to change
- Referral preference given to applicants able to take and meet testing criteria
Skills and Competencies:
* Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Proficiency in data entry and typing
- Strong organizational and time management skills
- Ability to maintain confidentiality and handle sensitive information
- Strong teamwork and collaboration skills
Career Growth Opportunities and Learning Benefits:
* arenaflex offers a comprehensive training program to enhance your skills and knowledge
- Opportunities for career growth and advancement within the company
- Collaborative and supportive work environment
- Access to ongoing training and development programs
- Recognition and rewards for outstanding performance
Work Environment and Company Culture:
* arenaflex is committed to creating a workplace culture that values diversity, inclusivity, and employee growth
- Collaborative and supportive work environment
- Opportunities for professional development and growth
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Flexible work arrangements and remote work options
Compensation and Benefits:
* Competitive salary range: $17.75 - $27.83
- Exact compensation may vary based on skills, experience, and location
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Flexible work arrangements and remote work options
Equal Employment Opportunity Statement:
arenaflex is an Equal Opportunity Employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Total Rewards:
To learn more about available benefits, please click [https://careers.arenaflex.com/totalrewards](https://careers.arenaflex.com/totalrewards)
Apply Now:
Ready to join arenaflex and start your career as a Customer Advocate I? Apply now and take the first step towards a rewarding and fulfilling career in healthcare services. Apply for this job