Experienced Part-Time Customer Service Manager – Omnichannel Operations and Store Recovery

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Part-Time Customer Service Manager, you'll play a vital role in leading our front-end operations, ensuring seamless omnichannel processes, and maintaining store recovery standards that uphold our Brand Promises. If you're a customer-centric leader with a passion for retail management, we want to hear from you!

About arenaflex

arenaflex is the leading creative destination in North America, operating over 1,300 stores in 49 states and Canada, and online at arenaflex.com and arenaflex.ca. We're committed to fueling the joy of creativity, providing a platform for artists, makers, and DIY enthusiasts to express themselves. Our purpose is to inspire imagination, foster innovation, and bring people together through the power of creativity.

Job Summary

As a Part-Time Customer Service Manager, you'll be responsible for delivering exceptional customer experiences, leading our front-end operations, and maintaining store recovery standards. You'll work closely with our Store Manager to ensure compliance with Standard Operating Procedures (SOPs) and Company programs, while also driving results and achieving key performance indicators (KPIs). If you're a motivated and customer-focused leader with a passion for retail management, we encourage you to apply!

Key Responsibilities

* Deliver exceptional customer experiences by managing and executing effective front-end operations and expectations

• Lead the omnichannel processes, ensuring seamless integration of online and offline channels
• Maintain store recovery standards to uphold our Brand Promises and ensure customer satisfaction
• Assist the Store Manager in leading and managing adherence to SOPs and Company programs, ensuring compliance with applicable laws and requirements
• Ensure execution of Company policies and standards, holding team members accountable for store conditions and results
• Plan and lead the execution of class and in-store events in accordance with Company programs
• Manage and execute shrink and safety programs, ensuring a safe and secure shopping environment
• Assist with cash reconciliation and bank deposits, as well as inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities
• Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results, participate in the performance management process, and support Talent Development of your team
• Serve as Manager on Duty (MOD), interacting with customers, team members, and vendors in a positive and respectful manner
• Acknowledge customers, help locate products, and provide solutions to meet their needs
• Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget
• Cross-train in Custom Framing selling and production, as well as leading the delivery of high-quality custom framing solutions to customers on time

Preferred Qualifications

* Retail management experience, preferably in a creative or arts-related field

• Strong leadership and communication skills, with the ability to motivate and inspire team members
• Proven track record of driving results and achieving KPIs in a fast-paced retail environment
• Experience with omnichannel operations, including online and offline channels
• Knowledge of store recovery standards and Brand Promises
• Ability to work in a team environment, with a focus on collaboration and customer satisfaction
• Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions
• Familiarity with inventory management systems and processes
• Ability to lift heavy boxes and access high shelves by ladder or similar equipment

Physical Requirements and Work Environment

* Ability to remain standing for long periods of time

• Ability to move throughout the store, including regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• Work in a public retail store setting, with all public areas climate-controlled
• Some stock rooms may not be climate-controlled, and some outdoor work may be required to retrieve shopping carts or unload trucks
• Frame shop contains glass cutter and heat press
• Work hours include nights, weekends, and early mornings

Benefits and Perks

* Competitive hourly rate

• Opportunities for career growth and professional development
• Comprehensive benefits package, including health insurance, paid time off, tuition assistance, and generous employee discounts
• Robust training and development programs to support your growth and success
• Collaborative and dynamic work environment, with a focus on teamwork and customer satisfaction
• Discounts on arenaflex products and services
• Opportunities to participate in company-sponsored events and activities

How to Apply

If you're a motivated and customer-focused leader with a passion for retail management, we encourage you to apply for this exciting opportunity! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, cultures, and perspectives. If you require a reasonable accommodation to fully participate in the job application or interview process, please contact our Customer Care team at 1-800-642-4235 (1800-MICHAEL). Apply for this job