Experienced Full Stack Customer Service Representative – Digital Support Squad Representative

Are you a people person with a passion for helping others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? Look no further! arenaflex is seeking a highly skilled and motivated Customer Service Representative to join our Digital Support Squad. As a key member of our team, you will be responsible for providing exceptional customer service to our clients across various social media platforms and e-commerce channels.

About arenaflex

arenaflex is a 20+ person Shopify Expert digital marketing agency based in Toronto (and now expanding across Canada!) that specializes in a wide range of digital marketing services, including paid and organic social media, email marketing and automation, website design & development, influencer marketing, branding and design, and customer service. Founded in 2015, we have established ourselves as a leading digital marketing agency, working with clients across the world in various industry verticals.

What to Expect

As a Customer Service Representative on our Digital Support Squad, you will be responsible for:

• Resolving customer issues online through software tools like Gorgias and Aircall
• Handling incoming tickets, website chats, and phone calls, responding to social media comments and DMs, and engaging with relevant social communities through proactive engagement efforts
• Handling outbound calls on behalf of our clients to engage with customers requiring further sales assistance
• Following internal processes and brand voice to respond to all customer inquiries, messages, and concerns, and working with your fellow Digital Support Squad Reps to provide solutions or determine if escalating to the client is necessary
• Reporting to the Customer Experience Manager, who managed the DSSR team and will assist with questions, training, and client management
• Assisting with developing the brand marketing strategy, in tandem with the arenaflex Marketing team, based on your "in the weeds" knowledge of the client's customer base and community
• Supporting the Marketing team with other efforts such as assisting with our "Last Eyes" process to ensure our deliverables go out perfectly, all while exposing you to other areas of digital marketing that may interest you

What We Offer

* A competitive salary of $17.20 per hour

• Health benefits
• Free stuff from our clients
• Company events (virtually and in-person, when possible!)
• Honestly, just an all-around fun team (it's so cliché, we know, but we truly feel like a family!)
• Month-in-advanced schedules (none of that "5 day heads up" like in retail / restaurants!)
• The opportunity to build a career in digital marketing
• Bonus pay
• Overtime pay
• Casual dress
• Dental care
• Discounted or free food
• Extended health care
• Flexible schedule
• Vision care
• Work from home

Requirements

* At least 1 year experience working in some sort of customer service role (not necessarily online)

• Exceptional interpersonal skills
• Comprehensive writing skills
• The strategic capacity to make important judgement calls when handling customer service tasks such as providing refunds, reshipments, or calling out a customer's BS (according to client guidelines, of course!)
• Love helping people
• Also love a casual work environment (even though it's from home, we're still pretty cas~)
• Pay exceptional attention to detail and includes the code dssr2024 in your cover letter
• You must be able to work days and nights (no overnights) during the week and weekends
• BONUS: If you speak French!

What We're Looking For

* A team player who is passionate about delivering exceptional customer service

• Someone who is proactive, efficient, and able to work in a fast-paced environment
• A creative problem-solver who can think outside the box
• A strong communicator who can effectively communicate with clients and colleagues
• A self-motivated individual who is able to work independently and as part of a team

How to Apply

If you're a motivated and customer-focused individual who is looking for a new challenge, we want to hear from you! Please submit your cover letter and resume to careers [at] arenaflex [dot] ca. We look forward to hearing from you!

Job Types

* Full-time, Permanent

Expected hours

* 40 per week

Additional pay

* Bonus pay

• Overtime pay

Benefits

* Casual dress

• Company events
• Dental care
• Discounted or free food
• Extended health care
• Flexible schedule
• Vision care
• Work from home

Flexible language requirement

* French not required

Schedule

* 8 hour shift

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Education

* Bachelor's Degree (preferred)

Experience

* customer service: 1 year (preferred)

Language

* English (required)

Work Location

* Remote Apply Apply for this job