Experienced Senior Customer Service Representative – Remote Opportunity at arenaflex
Job Title:
Experienced Senior Customer Service Representative – Remote Opportunity at arenaflex
Job Summary:
At arenaflex, we're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We're seeking an experienced Senior Customer Service Representative to join our growing team, working remotely to provide exceptional customer service and support to our Commercial Sales Offices and Customers.
About arenaflex:
arenaflex is a leading company in the industry, creating innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're committed to empowering our people to thrive, both at work and at home, with a focus on diversity, equity, and inclusion. Our comprehensive benefits and programs are designed to support our employees' well-being and career growth.
Responsibilities:
As a Senior Customer Service Representative at arenaflex, you'll be responsible for:
- Developing and maintaining positive working relationships with Commercial Sales Office, Warehouse, and Transporter personnel nationwide
- Working cross-functionally with sales offices, product management, warehouses, and transporters to meet customer requirements
- Processing customer claims and managing them throughout their lifecycle
- Researching and investigating root causes for submitted claims to determine appropriate resolutions
- Answering incoming calls and emails from sales offices, warehouses, customers, and transporters regarding claim status, pickup scheduling, RMA creation, and other general inquiries
- Proactively keeping current on product knowledge and process standard work
- Utilizing problem-solving and critical thinking skills to resolve issues and improve processes
Qualifications:
To be successful in this role, you'll need:
- A Bachelor's Degree (preferably in a related field)
- Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)
- 3-5 years of customer service or inside/outside sales experience (industrial environment preferred)
- Familiarity with ERP systems (preferably)
- Excellent verbal, written, and interpersonal communication skills
- Exceptional critical thinking skills to resolve challenging issues
- Ability to handle difficult situations while remaining professional and courteous
- Ability to build strategic relationships across functions of an organization
- Ability to identify process improvement opportunities and implement change
- Willingness to actively seek and apply new knowledge, assimilate information quickly, and contribute to a learning culture
Key Competencies:
* Excellent communication and interpersonal skills
- Strong problem-solving and critical thinking skills
- Ability to work independently and collaboratively as part of a team
- Strong analytical and organizational skills
- Ability to adapt to changing priorities and deadlines
- Strong customer service skills, with a focus on resolving issues and improving customer satisfaction
Benefits and Compensation:
arenaflex offers a competitive compensation package, including:
- A base salary range of $45,000-75,000
- Comprehensive benefits, including health insurance, holistic wellness programs, and family building benefits
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution
- Paid time off, including in support of volunteer and parental leave needs
- Educational and training opportunities through company programs, along with tuition assistance and student debt support
- Opportunities for career growth and advancement
Work Environment and Culture:
arenaflex is committed to creating a diverse, inclusive, and supportive work environment. Our team is passionate about delivering exceptional customer service and supporting our customers' needs. We value collaboration, innovation, and continuous learning, and we're looking for like-minded individuals to join our team.
How to Apply:
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
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Equal Opportunity Employer:
arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job