Experienced Bilingual Customer Service Representative – Collections and Customer Support
At arenaflex, we're revolutionizing the way people live and work by providing innovative financing and software solutions for sustainable living. With a mission to make sustainable solutions more accessible and affordable, we've empowered over 1 million homeowners to adopt eco-friendly products and practices. Our cutting-edge technology and AI-powered applications have facilitated more than $27 billion in financing for sustainable solutions since 2018, making a tangible impact on the environment and communities worldwide. As a proud supporter of our award-winning nonprofit, GivePower, arenaflex is committed to creating a better world for all. GivePower has built and deployed life-saving water and clean electricity systems, transforming the lives of over 1.6 million people across Africa, Asia, and South America. We're now seeking an exceptional Bilingual Customer Service Representative to join our team. As a key member of our customer support team, you'll play a vital role in ensuring the success of our customers by providing top-notch service, resolving issues, and promoting arenaflex's products and services.
Key Responsibilities:
* Conduct outbound and inbound calls with delinquent borrowers to collect past due payments and provide suitable payment solutions to cure borrower's delinquency
- Maintain accurate records of contacts and attempted contacts with delinquent account customers, as well as records of any payments collected from the customer
- Process payments for borrowers with past due payments in a timely and efficient manner
- Meet daily, weekly, and monthly collection and metric goals while adhering to arenaflex's collections policies and procedures
- Collaborate with the team to achieve shared goals and objectives
- Stay up-to-date with industry developments, best practices, and arenaflex's policies and procedures
Essential Skills, Knowledge, and Abilities:
* 1-2 years of direct experience in credit and collections, with a solid understanding of sales, negotiation, and persuasion tools
- Excellent verbal and written communication skills, with the ability to effectively communicate with customers and colleagues
- Prior call center experience with financial products is preferred, but not required
- Proficiency with Microsoft Office applications, including Excel, Word, and Outlook
- Self-motivated and extremely goal-oriented, with a strong desire to succeed and exceed targets
- Team player with a professional demeanor and excellent interpersonal skills
- Bilingual Spanish/English required, with the ability to communicate effectively with customers and colleagues in both languages
Additional Information:
* Compensation: MXN $89.33/hour + bonus
- arenaflex offers a dynamic and supportive work environment, with opportunities for career growth and professional development
- We're committed to providing a safe and inclusive workplace, where all employees feel valued and respected
- arenaflex is an equal opportunities employer, and we welcome applications from diverse candidates
Why Join arenaflex?
* Be part of a team that's making a real difference in the world
- Enjoy a dynamic and supportive work environment, with opportunities for career growth and professional development
- Collaborate with a talented and dedicated team of professionals who share your passion for sustainability and customer service
- Take advantage of our comprehensive benefits package, including competitive compensation, bonuses, and perks
- Enjoy a flexible and remote-friendly work environment, with the option to work from home or our office
How to Apply:
If you're an exceptional customer service professional who's passionate about sustainability and customer support, we want to hear from you! Apply today to join our team and be part of a company that's changing the world, one customer at a time. Apply to this Job Apply for this job