Remote Hotel Sales Coordinator Choice-IHG Hotel Experience

Benefits:

• Competitive salary
• Flexible schedule

Part Time Role for 1-2 hotel currently, Remote sales. This role is primarily responsible for providing a reactive sales effort, handling the administrative sales support and communication for the hotels in your portfolio. You would support the on-site hotel team, and the clients of the hotels in your portfolio. Sales Coordinators are responsible for a reactive sales effort, including:

• Response to group leads from brand, HotelPlanner, SMERF inquiries, and other sources
• Overseeing group bookings, including rooming list entry, cutoff and pick updates
• Entering data into the hotel’s CRM system, entry of sales-related packages, and promotions
• Participating in revenue management meetings for sales-related inventory management
• Providing additional support to the Regional Director of Sales as needed

Responsibilities

• Relationship Management:
• Serve as the primary point of contact for corporate clients, representing both the hotel brand.
• Build and nurture strong client relationships through regular check-ins, participate in program performance reviews, and strategic discussions.
• Anticipate and address client needs, ensuring high satisfaction and retention rates.
• Program Development and Execution:
• Collaborate with hotel brand stakeholders to organize customized sales programs that align with client goals and market trends.
• Oversee the implementation of sales programs, coordinating resources and ensuring timely delivery of all program elements.
• Working with Leadership to analyze program performance and feedback, identifying areas for improvement and adjusting strategies as needed.
• Sales Strategy and Support:
• Gather a deep understanding of client goals and KPIs, allowing hotel brand to tailor programs to meet specific objectives.
• Work closely with sales teams to support lead generation, brand awareness, and revenue initiatives.
• Provide sales support and guidance, including client onboarding, training on program specifics, and updates on best practices.
• Data Analysis and Reporting:
• Track and analyze key performance metrics, presenting insights and recommendations to clients and stakeholders.
• Prepare regular reports that capture the performance, engagement, and ROI of each sales program.
• Ensure data accuracy and transparency in reporting to maintain strong client trust and program accountability.
• Cross-Functional Collaboration:
• Partner with marketing, sales, and operations teams within both the hotel brand and Gillis to ensure seamless program execution.
• Work closely with product development and analytics teams to continuously improve client experience and program effectiveness.
• Facilitate internal communication across teams to align on client expectations, timelines, and program outcomes.

Requirements

• Bachelor’s degree in Business, Hospitality Management, or a related field.
• IHG and Choice brand experience.
• 1-2 years of experience in hospitality sales, client management, or program management.
• Strong background in managing client relationships, ideally in a corporate or B2B setting within the hospitality industry.
• Excellent communication, organizational, and presentation skills.
• Ability to thrive in a fast-paced environment with a results-oriented focus.

Technical Proficiency

• Strong ability to use all Microsoft Office applications (i.e. Outlook, Word, Excel, PowerPoint, Microsoft Teams, SharePoint).
• Ability to work remotely from your home office at a computer for extended periods of time.
• Strong presentation skills.

Other Skills

• Excellent verbal and written communication skills to create and deliver general correspondence, proposals, and reports.
• Strong organization, time management, and adaptability skills are essential.
• A collaborative team player who is goal-oriented, eager to contribute and learn from others, while seeking continuous improvement.
• Applicant can reside anywhere in Canada or the USA.

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