Charter Trip Manager - (East Coast, Remote)

Description (Remote – U.S. Based East Coast: 6:00 AM – 2:00 PM ET) Seeking a Charter Trip Manager! Our Flight Club™ membership and on-demand charter business give clients access to a global fleet through one of the most trusted names in private aviation. We don't chase every trip. We chase the right trips—the ones that meet our standards and deliver real value to clients and aircraft owners alike (https://www.flightclub.aero/). When a Jet Broker needs aircraft options, you source them. When pricing comes in, you negotiate it. When a deal doesn’t make commercial sense, you kill it. When it does, you package clean, margin-smart options so our sales team can focus on closing. This is a fast, commercial, high-judgment role. You will manage 15–25 active sourcing requests simultaneously, negotiate in real time, and make confident decisions with incomplete information. You operate independently. You communicate clearly. You protect margin without ego. Compensation: $65,000 – $70,000 annually The Role in Plain English 1. Aircraft Sourcing & Commercial Negotiation

• Source domestic and international lift via Avinode and established operator networks
• Negotiate pricing, ferry positioning, fuel surcharges, overnight costs, and terms
• Apply margin discipline to every trip
• Escalate or walk away from deals that fall outside commercial or safety standards
• Support PJAs with ranked, vetted options that are financially and operationally sound
• Evaluate aircraft category suitability and reposition economics
• Handle complex itineraries (multi-leg, international, peak demand, recovery sourcing)

2. Trip Support & Operational Readiness Trip support is not administrative. It is proactive operational oversight. A typical day may include: Morning Operational Sweep

• Review aircraft schedule for same-day and next-day departures
• Run weather checks for all legs
• Confirm aircraft and crew positioning
• Verify passenger manifests and final itineraries in JetInsight
• Set reminders to call FBOs ~1 hour before departure to confirm aircraft and crew on site
• Notify PJAs when trips are fully confirmed and operationally clean

Midday Next-Day Prep

• Rerun forecasts for next-day departures
• Confirm final itineraries match across systems
• Reconfirm operator readiness
• Address any emerging weather or duty-limit concerns

Irregular Operations

• Evaluate weather diversions
• Coordinate AOG recovery options
• Source backup lift when required
• Work cross-functionally with Sales, Safety, and Ops to resolve issues

Occasionally, this role may assist with:

• Catering coordination
• Ground transportation
• Client-specific service requests

This role serves as an early warning system to prevent issues from reaching the client. 3. Brand & Communication Discipline Silver Air maintains a specific communication standard.

• Client-facing tone must reflect professionalism and polish
• Operator negotiations must be firm but respectful
• Communication must reinforce our reputation in the market

Brand protection is critical. This is one reason we are not currently outsourcing trip support. What You Bring Experience That Matters

• 3-5 years in charter brokerage, aviation sales, dispatch, trip coordination, or high-pressure inside sales where you've negotiated with vendors and managed tight deadlines
• Proven track record negotiating with charter operators-you've pushed for better rates, walked away from bad deals, and built relationships that last
• Hands-on experience with Avinode and trip management platforms like Jet Insight, FOS, or similar (required)
• Working knowledge of CRM systems (HubSpot preferred) and comfort learning new tech quickly

Commercial Instinct

• You understand margin dynamics and trip economics, you can smell a bad deal from three emails away
• You know when to push for another $2K off and when the juice isn't worth the squeeze
• You're comfortable making high-stakes decisions quickly, even when you don't have perfect information

Operational Awareness

• You understand how crew duty limits, weather, repositioning, fuel stops, and international considerations affect trip feasibility and cost
• You can assess whether an operator's quote makes operational sense or if they're gaming the numbers
• You know the difference between a Challenger 300 and a Citation X, and why it matters for a 4-passenger LAX-Aspen trip

Work Style That Fits

• You thrive in organized chaos - juggling 15+ active requests, rapid pivots, and constant operator communication energizes you rather than drains you
• You communicate directly and succinctly: PJAs get clear options, operators get clear expectations, leadership gets clear escalations
• You have thick skin and don't take negotiation pushback personally-you're here to get the best deal, not to be everyone's best friend
• You see yourself as part of a revenue engine, not a cost center-your work directly impacts profitability and client experience

What Success Looks Like

• PJAs trust your judgment
• Operators respect your negotiation style
• Trips depart without surprises
• Margins are protected
• Issues are resolved before they escalate
• Communication is clean, direct, and brand-aligned

Why This Role Is Special High-Impact Seat Your sourcing decisions directly affect margins on $18M+ in annual charter revenue. When you negotiate a trip from 15% margin to 21%, that delta goes straight to the bottom line. When you kill a bad deal, you protect our reputation and resources. This isn't back-office work—it's frontline commercial warfare.

Career Growth

Path This role sits between PJA and the Charter Sales Director in commercial sophistication. Top performers typically move into:

• Senior PJA roles (client-facing sales)
• Charter Sales leadership
• Operations or Safety management
• Vendor partnerships or fleet strategy

We promote from within and invest in people who prove they can operate at the next level. Flight Club & Brand Strength You're supporting a growing membership product and a boutique brand that's known for doing things right. Our clients choose us because we don't cut corners. Our operators respect us because we negotiate hard but pay fast and treat people professionally. You'll be proud to say you work here. Total Compensation & Benefits

• Base Salary: $65,000-$70,000 (based on experience)
• Health Benefits: Medical, dental, vision
• Retirement: 401(k) with 5% company match
• PTO: Unlimited PTO + 10 paid holidays
• Professional Development: Annual budget for aviation conferences, training, and certifications
• Perks: Discounted Flight Club membership for personal travel, quarterly team events, casual dress code

Silver Air is an equal opportunity employer. We're committed to building a diverse, inclusive team where people from all backgrounds can do their best work. We value different perspectives, different experiences, and people who challenge us to be better. If you're sharp, commercial, and ready to own a critical role in our operation - even if you don't check every single box - we want to hear from you. About Silver Air Private Jets Company Culture: Silver Air Private Jets is driven to be the best in our industry – to change our industry by creating an environment where our team members can be their absolute best individually and collectively. We've built a culture based on core values like Drive, Own It, Respect, and Discipline. Silver Air fosters an environment of safety-first flight operations and service-first client relations. We believe our people are our greatest asset, and we encourage contribution and collaboration. Apply To This Job