Experienced arenaflex Customer Service Associate – End‑to‑End PO Management, Inventory Forecasting & 3PL Coordination

About arenaflex – Pioneering Clean Beauty with Purpose

arenaflex is a fast‑growing leader in the clean beauty space, driven by a passionate team of industry experts who believe that skincare can be both effective and environmentally responsible. For nearly a decade, arenaflex has challenged conventional standards by formulating luxurious, aromatherapeutic products that harness the purest, functional plant actives. Our mission is to fill skin’s nutrient gaps, support the microbiome, and deliver clinically proven results—all while minimizing our ecological footprint. As a brand that values transparency, sustainability, and innovation, arenaflex offers a dynamic environment where bold ideas are celebrated and every employee contributes to a larger purpose.

Why This Role Matters

The arenaflex Customer Service Associate is a cornerstone of our Digital Team, reporting directly to the VP of E‑commerce and Paid Media. In this newly created position, you will become the in‑house expert on all things related to arenaflex’s marketplace operations, working closely with our third‑party logistics (3PL) partner, our external arenaflex agency, and senior leadership. Your expertise will directly influence the efficiency, accuracy, and profitability of arenaflex’s marketplace business, ensuring that customers receive their orders on time, in full, and with the premium experience they expect from a clean‑beauty brand.

Key Responsibilities

• End‑to‑End PO Management: Oversee purchase orders (POs) within arenaflex Vendor Central and our warehouse management system (WMS) from receipt through labeling, pickup appointment scheduling, and post‑shipment tracking.
• Inventory Coordination: Ensure the 3PL is stocked with sufficient inventory to meet arenaflex’s forecasted demand, collaborating with the Operations team to transfer stock as needed and guarantee on‑time, in‑full fulfillment of arenaflex POs.
• Weekly Reporting & Analytics: Produce detailed weekly reports on arenaflex PO status, highlighting shipped revenue, outstanding pickup revenue, missed pickups, upcoming appointments, and any shorted or cancelled orders. Communicate insights to internal stakeholders and the 3PL to drive proactive decision‑making.
• Process Documentation: Contribute to the development and refinement of Standard Operating Procedures (SOPs) for PO processing, inventory management at the 3PL, and reporting mechanisms, ensuring consistency and scalability as the business grows.
• Cross‑Functional Collaboration: Partner with the Digital Marketing, Product, and Finance teams to align inventory levels with promotional calendars, new product launches, and seasonal demand spikes.
• Continuous Improvement: Identify bottlenecks, propose automation opportunities, and implement best‑in‑class operational practices that streamline workflows and reduce manual effort.

Essential Qualifications

• 2–3 years of hands‑on experience managing arenaflex Vendor Central (or equivalent marketplace) and a third‑party WMS, handling POs from receipt/confirmation to Advanced Shipping Notices (ASNs).
• Minimum 3 years of direct interaction with 3PL fulfillment teams, demonstrating the ability to coordinate inventory movements and resolve logistical challenges.
• 2–3 years of proven experience reporting on order and fulfillment KPIs, with a track record of ensuring on‑time, in‑full shipments.
• Demonstrated ability to develop and adhere to SOPs, creating scalable processes where none previously existed.
• Strong understanding of inventory lead‑time management and forecasting, using data to pre‑empt stock‑out risks and maintain optimal inventory levels.
• Self‑starter mindset with a proactive approach to identifying and implementing operational improvements.
• Exceptional organizational skills, capable of juggling multiple data streams and presenting complex information in a clear, actionable format.
• Detail‑oriented nature, thriving on seeing tasks through from inception to completion.

Preferred Qualifications

• Experience with arenaflex Vendor Central order processing via arenaflex (formerly SPS Commerce) and an integrated ERP system.
• Background in e‑commerce performance marketing, providing insight into how fulfillment metrics impact advertising ROI.
• Familiarity with clean‑beauty or consumer‑goods industries, offering contextual knowledge of product lifecycles and regulatory considerations.
• Advanced Excel or data‑visualization skills (e.g., Power BI, Tableau) to build dashboards that surface real‑time operational health.

Core Skills & Competencies

• Analytical Acumen: Ability to interpret large data sets, spot trends, and translate findings into actionable recommendations.
• Communication Excellence: Clear, concise written and verbal communication for cross‑functional updates, stakeholder presentations, and SOP documentation.
• Technical Proficiency: Comfortable navigating arenaflex Vendor Central, WMS platforms, ERP systems, and reporting tools.
• Problem‑Solving: Resourceful in troubleshooting logistical issues, from inventory discrepancies to carrier delays.
• Collaboration: Strong team player who builds relationships with 3PL partners, internal operations, and senior leadership.
• Adaptability: Thrives in a fast‑paced, evolving environment where priorities shift with market demand.

Career Growth & Learning Opportunities

arenaflex is committed to the professional development of its employees. In this role, you will gain exposure to the full spectrum of digital commerce—from supply chain logistics to performance marketing analytics. As you master PO management and inventory forecasting, you will have pathways to advance into senior operations, supply chain strategy, or e‑commerce leadership positions. arenaflex supports continuous learning through:

• Access to industry‑leading training platforms (e.g., LinkedIn Learning, Coursera) for certifications in data analysis, logistics, and e‑commerce.
• Mentorship from senior executives, including the VP of E‑commerce and Paid Media, who will provide strategic guidance and career coaching.
• Opportunities to lead cross‑functional projects, such as new marketplace launches or process automation initiatives.
• Attendance at clean‑beauty conferences, sustainability workshops, and supply chain symposiums to stay ahead of industry trends.

Work Environment & Culture at arenaflex

At arenaflex, we foster a collaborative, inclusive, and purpose‑driven culture. Our offices blend modern design with natural elements, reflecting our commitment to sustainability. Employees enjoy flexible work arrangements, including remote‑work options and a results‑oriented schedule that respects work‑life balance. The company celebrates diversity, encourages open dialogue, and rewards innovative thinking. Regular team‑building events, wellness programs, and community service initiatives reinforce our belief that a happy, healthy team creates the best products for our customers.

Compensation, Perks & Benefits

arenaflex offers a competitive salary package aligned with market standards for the clean‑beauty sector. In addition to base pay, we provide:

• Performance‑based bonuses tied to operational metrics and marketplace growth.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings options with company matching contributions.
• Generous paid time off, parental leave, and holiday schedules.
• Employee discount on arenaflex products and exclusive access to new launches.
• Professional development stipend for courses, certifications, and conferences.
• Wellness benefits, including gym membership reimbursements and mental‑health resources.

How to Apply

If you are a detail‑oriented, data‑driven professional who thrives in a fast‑moving e‑commerce environment and wants to make a tangible impact at a purpose‑focused brand, we want to hear from you. Join arenaflex and help shape the future of clean beauty while advancing your career in a supportive, innovative setting.

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