[Remote] Software Support Engineer

Note: The job is a remote job and is open to candidates in USA. Landmark Global is the international division of Belgium’s national postal service, bnode, and is seeking a Software Support Engineer. The role involves supporting a commercial web-based application, troubleshooting user issues, and maintaining shipping carrier integrations, while contributing to quality assurance and internal tooling improvements.

Responsibilities

• Work within a small and dedicated team as a support engineer
• Provide assistance and solutions for support requests from end-users of our web-based SaaS platform in a timely manner
• Develop and maintain carrier integrations with 3rd party systems
• Write unit and integration in our testing framework (Jenkins, PHPUnit)
• Provide quality assurance for features being implemented by the Development team
• Work on small feature improvements for our internal system as capacity allows
• Additional duties, as assigned

Skills

• Bachelor's degree in Computer Science or equivalent work experience
• 1+ years of professional experience as a Web Developer / Software Engineer
• Working knowledge of web development in PHP (preferred) or a similar scripting language (Ruby, Python, etc.)
• Experience working with front-end web technologies (i.e. HTML, CSS, JavaScript, jQuery, Bootstrap, etc.) is a plus
• Excellent communication skills, comfortable working directly with non-technical colleagues
• A strong work ethic and self-motivated, with a desire to contribute and always be improving
• Ability to manage multiple tasks, triage issues, and follow up with support requests to successful resolution
• Location: Phoenix, AZ (Required)
• Experience with MySQL or another relational database system, and integrating it into a software system
• Previous experience with Zendesk
• Knowledge of the code reviews/approvals, CI/CD systems, and understanding of version control software like Git
• Experience with the LAMP stack (Linux, Apache, MySQL, PHP)

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Work Location: Remote

Company Overview

Company H1B Sponsorship