Bids & Client Service Coordinator, Operations

Christie's, the world’s largest Art Business, offers an exciting opportunity for a Bids & Client Service Coordinator in Operations. This hybrid role involves managing bidding channels, assisting with client services, and ensuring compliance with department standards while collaborating with various teams.

Responsibilities

• Process requests from clients to participate in sales, ensuring their effective bidding via absentee, telephone and Christie’s LIVE
• Assist in monitoring multiple department inboxes as well as phone lines
• Master the Christie’s systems, including LIVE Bid Management, Dotcom Admin tool, JDE, COS
• Perform Client Service functions as assigned, including but not limited to Auction Estimates, Front Counter Duties, Online sale support, Live Chat, Auction Estimates, Sale Views, etc
• Gather and monitor AML compliance information
• Carry out sale procedures, liaising with finance, specialists, and post-sale departments
• Communicate frequently with specialist departments
• Maintain sale files including auctioneering book for archiving and audits
• Communicate directly with internal and external clients (phone, email, live chat and in-person) adhering to Christie’s Client Service Standards
• Other duties as assigned by Manager

Skills

• Bachelor's degree preferred, or equivalent work experience
• Proficiency with numbers - reading, writing, hearing
• Ability to remain calm under pressure
• Willingness to comply with department and company standards of client service
• Excellent ability to focus in a busy and distracting environment
• Excellent ability to multi-task and prioritize, demonstrating excellent organizational skills
• Strong follow-up skills with attention to detail
• Excellent communication and interpersonal skills, including superior written and spoken communication
• Knowledge of E-mail, Spreadsheet, and Word Processing software (Microsoft Office preferred)
• Ability to learn Christie's systems
• Strong teamwork abilities
• Reliable attendance and punctuality
• Flexible work hours (i.e. 7:30 am start time on sale days, some Saturday sales, some late evenings, some Sunday prep for occasional Monday sales)
• Second language a plus

Benefits

• Comprehensive Medical, Dental and Vision care plans for employees and dependents (On average, Christie’s pays 80% of total premiums)
• 401(k) Savings Plan – Christie’s provides a matching contribution up to 5% (subject to IRS limits)
• Life Insurance - 3x base salary (100% paid by Christie’s)
• Disability Insurance (100% paid by Christie’s)
• Generous time-off and leave policies; including 100% Paid Family Leave up to 16 weeks.
• Fitness Reimbursement Program: reimbursement of eligible fitness fees and memberships up to $600 per year
• Annual Discretionary Performance Bonus Plan
• Commuter Benefits - Pre-tax money towards your daily commute with a Christie’s contribution of $21 per month
• Back Up Child & Elder Care – up to 10 days of back-up Child or Elder Care through Bright Horizons
• CSR (Corporate Social Responsibility) Day- Each employee receives one paid day per year to dedicate their time to a charity of their choice.
• Perks and Discounts through Zo and Plum Benefits

Company Overview