Credit Customer Service Representative, Full Time Hybrid , Variable Shifts with Weekends - Mason OH

Macy's is a storied company that has been part of America's traditions for over 160 years. They are seeking a Credit Customer Service Representative to provide outstanding customer service regarding credit-related inquiries and ensure a positive customer journey. This role involves resolving customer issues, promoting sales, and maintaining accurate documentation of customer interactions.

Responsibilities

• Offer an exceptional customer experience by warmly greeting and engaging with customers, ensuring each interaction is sincere and friendly
• Investigate and resolve customer issues or disputes related to credit reports, billing, payments, account balances, and other credit-related matters in a timely manner
• Promote and communicate current sales and loyalty promotions
• Perform thorough account investigations to address customer concerns or conflicts regarding credit reports, billing discrepancies, payments, account balances, and other credit-related issues, ensuring follow-up with customers as necessary
• Precisely document and update customer data, communications, and case specifics within the agent desktop platforms
• Adopt an entrepreneurial mindset and utilize empowerment to efficiently handle customer accommodations
• Regular, dependable attendance and punctuality
• Responsibilities may fluctuate due to business need and colleagues may be responsible to correspond with customers via inbound calls, chats, or emails
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills

• Excellent communication skills, both written and verbal
• Strong interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
• Capability to approach business challenges and opportunities with creative, strategic, and technical thinking
• Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met
• Adaptable and able to adjust quickly to changing customer expectations and needs
• Ability to complete financial transactions accurately and proficiently
• Passion to resolve customer problems in a constructive and forward-looking way
• Minimum of one year experience in customer service or a related field, preferably in the credit services industry or retail selling
• Able to work a flexible schedule including evenings & weekends
• Empathic, patient, and professional while dealing with customers, especially in stressful situations
• Strong organizational skills to manage multiple tasks with moving parts
• Flexible and able to use sound judgment in ambiguous situations

Benefits

• Comprehensive health and wellness coverage
• A 401(k) match to invest in your future
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Joining one of our Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Company Overview

Company H1B Sponsorship