[Remote] Patient Financial Specialist

Note: The job is a remote job and is open to candidates in USA. ERC Pathlight is a leading treatment provider for mood, anxiety, and trauma-related conditions, committed to changing lives through compassionate care. The Patient Financial Specialist plays a vital role in guiding patients through their financial obligations while collaborating with various teams to ensure accurate financial planning and support.

Responsibilities

• Educate patients on their financial obligations, including co-insurance, deductibles, and fees related to various care levels (RES, PHP, IOP, VIOP, etc)
• Review verification of benefits (VOB) and estimated patient responsibilities, addressing inquiries regarding billing, step-down services, and other fees
• Process, review, and support the patient throughout the financial aid application process. Communicate clearly with internal teams and the patient the results of the application
• Set up Payment Plans when needed
• Bill all lodging charges as applicable
• Post all Financial Aid adjustments & Payments for Lodging
• Manages and resolves patient share of cost balances in alignment with organizational cash flow targets
• Help plan transitions between levels of care when required
• Communicate insurance interruption w/ treatment teams when needed
• Obtain signed patient MAFR due to insurance non-coverage when needed
• Prepare and process financial paperwork for new admissions and ongoing care programs as it applies to financial aid, payments, and RFPs
• Scan, upload, and maintain accurate financial records in appropriate systems as applicable
• Communicate with the claims department and internal teams to resolve ongoing billing issues and ensure accounts are updated & accurate
• Keep internal metrics and patient financial data current in Salesforce, MMD, Nova, and/or other designated systems
• Ensure compliance with financial policies and procedures
• Support patients with financial inquiries, offering clear explanations and appropriate options for payment plans or adjustments

Skills

• Highschool Diploma or GED- Required
• Strong interpersonal skills
• Clear communication skills, both verbally and in writing
• Must have a commitment to excellent customer service and a strong understanding of mathematical principles
• BA in Healthcare or related field
• Healthcare related higher education (post high school)
• 1+ year of experience in healthcare setting to include: payment/adjustment posting, identification and management of patient responsibility and patient financial counseling
• Preferred experience in Behavioral Healthcare

Benefits

• Competitive compensation
• Comprehensive medical, dental, and vision coverage
• Generous Paid Time Off
• Parental Leave benefits
• Retirement benefits
• Tuition reimbursement to help you continue growing in your career

Company Overview