Account Partner

Uber is a company reimagining the way the world moves for the better. The Account Partner role focuses on relationship management and strategic account growth, primarily engaging with small-to-medium-sized businesses to drive revenue and ensure partner success.

Responsibilities

• Own and manage a portfolio of merchants, serving as their primary point of contact and trusted advisor on Uber Eats
• Drive revenue growth through upselling and cross-selling Uber products and services (e.g., marketing solutions, Ads, membership, new products), while protecting and improving retention
• Analyze account performance using internal dashboards and data tools; translate insights into clear, actionable recommendations and joint plans with partners
• Build and execute regular business reviews (e.g., monthly/quarterly) to align on performance, goals, and growth opportunities
• Partner cross-functionally (e.g., Sales, Operations, Marketing, Analytics) to solve merchant pain points, improve operational reliability, and unlock new initiatives
• Collaborate on and support the execution of promotions, campaigns, and merchandising strategies that drive incremental demand for partners
• Monitor key operational metrics (e.g., availability, preparation times, cancellations, quality issues) and work with partners and internal teams to improve end-to-end experience
• Maintain accurate account documentation, pipeline, and activities in CRM and internal tools
• Represent the voice of the customer internally, influencing product, process, and policy improvements to better serve partners over time

Skills

• 1+ years of experience in Account Management, Sales, Customer Success, Partnerships, or other customer-facing roles
• Demonstrated experience building and managing external client relationships, preferably with SMB or mid-market customers
• Strong verbal and written communication skills; able to influence a range of stakeholders internally and externally
• Comfort working with data (e.g., spreadsheets, dashboards) to diagnose performance, identify trends, and support recommendations
• Proven ability to prioritize, organize, and manage a diverse book of business in a fast-paced, constantly evolving environment
• Experience in food delivery, e-commerce, retail, SaaS, or marketplace businesses
• Track record of achieving or exceeding commercial targets (growth, retention, or revenue) in a quota or goal-based role
• Experience using CRM tools (e.g., Salesforce) and working with cross-functional teams to execute joint plans
• Strong problem-solving skills; able to move from insight to action with limited direction
• Data-oriented mindset; comfortable using data to tell a story, build narratives, and drive decisions with partners
• Entrepreneurial, ownership-driven attitude with a bias toward action and continuous improvement

Benefits

• You will be eligible to participate in Uber's bonus program
• May be offered sales bonuses & other types of comp
• You will also be eligible for various benefits

Company Overview