[Remote] Business Analyst / App Support (Adobe Workfront & Salesforce)
Note: The job is a remote job and is open to candidates in USA. Stand8 Technology Consulting provides end-to-end IT solutions to enterprise partners across the United States and internationally. They are seeking a Business Analyst / App Support to provide application support on a major enterprise transformation initiative, focusing on the Adobe Workfront platform and managing user issues within Salesforce.
Responsibilities
- Serve as the primary Business Analyst / Application Support resource supporting requests managed through Salesforce Case Management, ensuring timely triage, prioritization, and resolution tracking
- Analyze incoming Salesforce Cases related to Adobe Workfront functionality, integrations, and user issues; document requirements and translate into actionable solutions
- Act as a liaison between business users, Workfront platform owners, and the technical team to clarify needs, define scope, and drive resolution
- Monitor support queues, identify trends in case volume and issue types, and recommend process or system improvements
- Collaborate with system administrators and developers to troubleshoot issues, validate root causes, and ensure effective resolutions
- Ensure proper case documentation within Salesforce, including resolution notes, categorization, and knowledge base updates
- Carry out acceptance testing for Workfront bug fixes prior to release to production
- Provide end-user support and guidance to improve adoption and effective use of Adobe Workfront
- Maintain standard operating procedures (SOPs) for case handling, escalation, and issue resolution
- Work with the product development team to gather, document, and maintain detailed business requirements, user stories, and acceptance criteria for Workfront enhancements and defect fixes
- Ensure alignment with governance, compliance, and change management processes across Salesforce and Workfront ecosystem
Skills
- 4 years of Business Analysis / Application Support experience supporting enterprise applications
- Prior Adobe Workfront user, administrator, or support experience
- Prior experience managing or supporting Salesforce Case Management environments
- Strong requirements elicitation, documentation, and stakeholder interviewing skills
- Experience creating user stories, business process flows, and acceptance criteria
- Demonstrated ability to troubleshoot application issues and coordinate resolution efforts
- Experience supporting business users in a production environment
- Knowledge of software development lifecycle (SDLC), Agile, and iterative delivery methodologies
- Experience facilitating UAT, validation testing, and defect management activities
- Strong documentation skills including SOPs, training materials, and knowledge base content
- Exceptional communication and stakeholder management skills
- Ability to balance operational support responsibilities with project-based initiatives
- Strong analytical, problem-solving, and organizational skills
- Experience supporting workflow, approval, or product lifecycle management platforms
- Salesforce platform knowledge beyond Case Management
- Media, entertainment, licensing, consumer products, or retail industry experience
- Experience supporting externally facing user communities or partner ecosystems
- Exposure to integration support between enterprise SaaS platforms
- Experience working with global teams and third-party consulting partners
Benefits
- Medical coverage and Health Savings Account (HSA) through Anthem
- Dental/Vision/Various Ancillary coverages through Unum
- 401(k) retirement savings plan
- Company-paid Employee Assistance Program (EAP)
- Discount programs through ADP WorkforceNow
Company Overview