[Remote] Director, People Operations

Note: The job is a remote job and is open to candidates in USA. Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal. They are seeking a Director of People Operations to lead and scale the Global People Operations function, focusing on building an efficient and employee-centric operations engine that supports employees across all regions.

Responsibilities

• Define and execute a forward-looking People Operations strategy aligned to company growth and global expansion
• Build scalable, repeatable processes that enable speed, consistency, and quality across regions
• Drive continuous improvement and operational excellence across all People programs
• Oversee onboarding, internal mobility, and off-boarding processes globally
• Lead global immigration programs ensuring local compliance while delivering a high level of service
• Establish clear documentation, policies, and frameworks are built and operationalized
• Ensure accurate and efficient employee data management and documentation
• Standardize and optimize lifecycle processes across the Americas, EMEA, and APAC
• Own and evolve the global HR technology ecosystem (e.g., HRIS, case management, integrations)
• Lead system implementations, enhancements, and automation initiatives
• Ensure data integrity, governance, and reporting capabilities
• Ensure compliance with labor laws and regulations across all operating countries
• Develop scalable frameworks that balance global consistency with regional requirements
• Partner with Legal and Finance on audits, risk mitigation, and governance frameworks
• Own and maintain global policies, controls, and documentation
• Build and lead a People Shared Services model to support People Partners, along with employees and managers globally
• Establish SLAs, intake models, and case management processes
• Drive a shift toward self-service and manager enablement, reducing reliance on manual support
• Develop dashboards and reporting to provide actionable insights to leadership
• Track and improve key operational metrics (e.g., SLAs, data accuracy, employee experience)
• Use data to proactively identify risks and opportunities
• Build and lead a high-performing, globally distributed People Operations team
• Establish clear roles, responsibilities, and career paths
• Foster a culture of accountability, service excellence, and continuous improvement

Skills

• 10+ years of experience in HR or People Operations, including global scope
• 5+ years in leadership roles managing distributed teams
• Experience in high-growth, global tech companies (pre-IPO or public preferred)
• Deep expertise in HR operations, compliance, and HR systems
• Experience with implementing ERPs such as Workday, UKG and SAP
• Proven success scaling processes, systems, and teams
• Experience building or scaling shared services organizations
• Strategic thinker with strong operational execution
• Data-driven decision maker with strong analytical skills
• Expertise in HRIS and systems (e.g., Workday or similar platforms)
• Strong understanding of global employment laws and compliance
• Exceptional stakeholder management and communication skill

Benefits

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Flexible work schedule
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events
• Monthly internet reimbursement
• Equity
• Benefits

Company Overview