[Remote] VIP Account Manager
Note: The job is a remote job and is open to candidates in USA. Growe is a company focused on account management, and they are seeking a VIP Account Manager to manage and maintain relationships with high-value clients. The role involves providing personalized service, monitoring client performance, and identifying opportunities for upselling and cross-selling.
Responsibilities
- Manage and maintain relationships with VIP / high-value clients
- Act as the main point of contact for assigned accounts
- Provide personalized service and proactive communication
- Monitor client activity and performance metrics
- Identify opportunities for upselling and cross-selling
- Develop strategies to increase client retention and lifetime value
- Handle escalations and complex client issues efficiently
- Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.)
- Track KPIs related to retention, reactivation, and revenue growth
- Stay updated on products, promotions, and market trends
- Comply with company policies and security standards
Skills
- Fluency in Spanish (mandatory)
- Upper-Intermediate to Advanced command of English (written and spoken)
- Previous experience as an Account Manager, VIP Manager, or similar role
- An analytical mindset with the ability to interpret client data
- Results-driven with a strong focus on revenue and retention
- Experience in iGaming / fintech / online services (preferred)
- Strong sales, negotiation, and communication skills
- High level of responsibility
- Experience or strong ability in cross-selling and identifying revenue opportunities
- Proactive mindset, with the ability to anticipate client needs and take initiative
- Creative and out-of-the-box thinking to solve problems and enhance user engagement
Company Overview