[Remote] Sr Customer Solutions Analyst

Note: The job is a remote job and is open to candidates in USA. Federal Express Corporation is seeking a Sr. Customer Solutions Analyst to execute on their Commercial Sales OnCampus strategy. The role involves developing business partnerships with customers, understanding their unique needs, and collaborating with teams to deliver tailored solutions that meet performance metrics.

Responsibilities

• Implement OnCampus strategy to ensure that company and individual performance objectives are met through targeted prospecting of accounts by partnering with field sales team
• Build strategic relationships with customers using a consultative sales approach
• Own, communicate and get buy-in on the narrative (story-telling) that ties FedEx OnCampus program to Customer’s business success
• Schedule and conduct regular meetings with prospective and existing commercial customers within assigned portfolios
• Update and maintain progress on assigned accounts to reflect buying signals, solution overview, opportunity size and timeline
• Manage project plan, communication, issue resolution of the program inclusive of strategic discussion, solution design, implementation and roll out to operations
• Act as main point of contact for key customer business owners
• Coordinate with cross functional teams to move the program from inception to go-live, including strategizing with Pricing, Contracting, PR/Marketing, Operations, customer contacts and business partners
• Fully understand and execute the OnCampus program following established process, guardrails, documentation requirements and reporting
• Secure and maintain a strong working knowledge of Sales and Operations models and processes to ensure alignment in solution design, implementation and post-implementation relationship management
• Responsible for updating various stakeholders on the working team all the way up to the Executive Leadership team on progress
• Responsible for communicating project status, escalate and resolve challenges through the leadership team
• Assist in the center opening process and customer activation
• Ensure Center Managers are set to succeed in delivering on customer specific requirements and meet and document defined customer KPIs
• Participate in program development, planning and launch of Sales Support initiatives

Skills

• Bachelor's degree or equivalent experience
• 10+ years of commercial print and sales experience, with a focus on prospecting new customers and developing existing business relationships
• Demonstrated ability to develop strategic objectives and tactics to execute against broader organizational strategies
• Advanced level of experience in developing complex solutions, creating solution proposals, and selling the value propositions appropriate to corporate level customers and others in the organization
• Demonstrated understanding of sales financial targets/performance metrics
• Strong conceptual selling, presentation, closing and organizational skills
• Demonstrated ability to understand and align with business needs of key decision makers and business owners
• Experience working with sales process and tools, MS Project, Visio, MS Office applications strongly preferred
• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
• Strong presentation and communication skills, with the ability to effectively engage executive-level audiences and translate operational data into clear, compelling, ROI-driven insights
• Experience in a client-facing consulting environment (e.g., Big 4 or boutique firms), or similar advisory-focused roles
• Demonstrated experience leading or supporting change management initiatives within complex business environments
• Experience in B2B pre-sales or strategic solutioning roles, including supporting or delivering presentations to senior leadership or C-suite stakeholders
• Project management experience preferred
• Strategic, consultative professional with experience in print, corporate solutions, sales, or consulting. Skilled at identifying complex customer needs and translating them into tailored solutions. Proven ability to craft compelling narratives that communicate technical value to executive stakeholders while driving alignment across cross-functional teams and delivering measurable business impact

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