[Remote] Sales Operations Manager

Note: The job is a remote job and is open to candidates in USA. Rhapsody is a company focused on enhancing healthcare data interoperability and quality through AI-driven solutions. They are seeking a hands-on Sales Operations Manager to partner with sales leaders and improve team effectiveness by managing pipeline hygiene, documenting processes, and delivering training. The role emphasizes operational excellence and the adoption of AI tools to drive efficiency.

Responsibilities

• Act as a dedicated operational partner to sales managers and leaders — joining pipeline reviews, forecast calls, and team meetings to understand where the team is struggling and help solve it
• Help sales leaders identify patterns in their pipeline and team behavior that indicate process gaps or coaching opportunities
• Support onboarding of new sales hires by facilitating process walkthroughs and ensuring they ramp quickly on how we sell
• Serve as a sounding board and thought partner for sales leaders as they make decisions about territory, coverage, and team structure
• Own and enforce pipeline hygiene standards — ensuring opportunities are accurately staged, properly documented, and consistently maintained in the CRM
• Run regular pipeline reviews and audits; proactively flag stale deals, data gaps, and forecast risks to sales leadership
• Work directly with reps to coach CRM discipline and reinforce best practices around deal documentation and stage progression
• Partner with our data analyst on light reporting needs — pulling pipeline snapshots, deal aging reports, and coverage analysis to support weekly and monthly reviews
• Document existing sales processes end-to-end, from prospecting through close, creating a clear and accessible playbook for the team
• Identify process gaps and inconsistencies; lead cross-functional working sessions to align on improvements and get buy-in from stakeholders
• Translate complex processes into simple, practical guides and training materials that reps actually use
• Own the ongoing maintenance of process documentation — keeping it current as the business evolves
• Design and deliver process-focused training sessions for new and existing sales reps — covering selling methodology, CRM usage, and deal management expectations
• Build a culture of operational excellence by reinforcing process standards in a way that is collaborative, not policing
• Coordinate with sales managers to identify knowledge gaps and build targeted enablement to close them
• Develop quick-reference tools (cheat sheets, job aids, templates) that help reps execute the right behaviors in the flow of their day
• Transforms workflows to be AI-first by connecting tools, building scalable automations, and standardizing best practices across teams to drive efficiency and consistency
• Leads AI adoption by coaching others, identifying high-impact use cases, and balancing experimentation with governance and quality standards

Skills

• 3–6 years of experience in Sales Operations, Sales Enablement, or a similar role working directly with sales teams
• Demonstrated ability to build trusting relationships with salespeople and sales leaders — you know how to earn credibility on the floor
• Strong process documentation skills — able to take a messy, undocumented process and turn it into something clear, practical, and scalable
• Experience managing pipeline hygiene and running pipeline review processes in a CRM environment (Salesforce preferred)
• Comfortable facilitating training sessions and coaching reps on process and tool adoption
• Highly organized with strong attention to detail; able to manage multiple projects without dropping the ball
• Excellent written and verbal communication — you can explain complex processes simply and get people on board
• Experience at a B2B SaaS or technology company
• Background in sales enablement, sales training, or sales coaching
• Familiarity with sales methodologies (e.g., MEDDIC, SPIN, Challenger, Command of the Message)
• Exposure to working alongside a dedicated RevOps, CRM admin, or data/analytics function

Benefits

• Discretionary annual bonus based on company and individual performance
• Participation in Rhapsody’s comprehensive benefits program, which includes health coverage, retirement savings, paid time off and other programs that support your overall well-being
• Comprehensive benefits package on day 1 (medical, dental, vision, life, disability)
• 401k with a generous company match
• Unlimited PTO, sick time & volunteer days
• An innovative, inclusive, and fun work environment
• Continuous learning and development opportunities

Company Overview