[Remote] Senior Manager, Product Operations (Remote Eligible)
Note: The job is a remote job and is open to candidates in USA. Smartsheet has been empowering teams for over 20 years and is now looking for a Senior Manager of Product Operations to lead their product organization. The role involves managing a team of Product Operations Managers, setting operational standards, and partnering with leadership to drive strategic alignment.
Responsibilities
- Lead, develop, and grow a team of Product Operations Managers across varying levels
- Design and own the product operating model: planning cycles, goals frameworks, launch process, and team rhythms
- Partner with Directors and VPs to surface operational insights that inform investment and prioritization decisions
- Set tooling strategy for product ops — drive adoption of systems (including Smartsheet) that create accountability and visibility
- Define role standards, hiring bars, and development paths for the Product Ops function
- Embed AI-augmented workflows into how the team operates; model a builder mindset
- Drive cross-functional alignment between product, engineering, design, GTM, and finance
Skills
- 8+ years in product operations, strategy & ops, or program management — with at least 2–3 years in people management
- Deep experience designing operational systems that scale across a product org
- Strong executive communication: you can present operational complexity at the VP and CPO level without losing the nuance
- Track record of building and developing high-performing ops teams
- Data-driven and outcome-oriented — you connect operational decisions to business metrics
- Experience influencing without authority across multiple functions and org levels
- Experience building or scaling a Product Ops function from the ground up
- Familiarity with AI tooling strategy in an operational context
- Background in GTM or launch operations at a SaaS or platform company
Benefits
- Employer subsidized medical/vision and dental coverage for full-time employees
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Sick Time Off
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location in the U.S. (role specific)
- Market competitive incentive opportunity
Company Overview
Company H1B Sponsorship