[Remote] Associate Account Manager

Note: The job is a remote job and is open to candidates in USA. Hilb Group is a service-driven organization that values its associates and promotes professional development. They are currently seeking a motivated Commercial Lines Associate Account Manager to assist with servicing commercial accounts and client inquiries.

Responsibilities

• Assist with personal lines needs for the region, as needed
• Assist Account Managers and Account Executives with day-to-day servicing of commercial accounts
• Respond to routine client inquiries regarding policies, certificates, billing, and coverage changes
• Prepare and issue certificates of insurance, binders, and endorsements
• Process policy changes, renewals, and cancellations in agency management systems
• Gather underwriting information and application materials
• Maintain accurate client files in accordance with agency procedures
• Ensure documentation meets regulatory and carrier standards
• Support internal quality control processes
• Assist with submission preparation and carrier follow-up
• Track renewal timelines and ensure documentation is processed
• Review policies for accuracy and request corrections

Skills

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred
• 0–2 years of experience in insurance, customer service, or administrative support
• Property & Casualty Insurance License required or ability to obtain within a specified timeframe
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and deadlines
• Proficiency in Microsoft Office
• Commercial insurance exposure preferred
• Agency management systems preferred

Benefits

• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.

Company Overview