[Remote] Director of Client Services Program Operations

Note: The job is a remote job and is open to candidates in USA. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. The Director of Client Services Program Operations will work with the Executive Management team to manage manufacturer programs and foster relationships between manufacturers and AllCare Plus Pharmacy, while supervising daily operations and ensuring effective communication across departments.

Responsibilities

• Responsible for manufacturer program operations and client relationship
• Supervise and coordinate daily workflow with program director, managers and care managers
• Understand and coordinate all financial assistance program requirements with appropriate departments
• Examine metrics and reporting daily for all program activity
• Facilitate data requirements between clients and third parties
• Facilitate communication and collaboration for all program changes and updates between all departments
• Responsible for program specific SOP management and documentation processes
• Assist with program change requests for CRM updates
• Present on demand data to Executive Team as requested
• Demonstrate a high aptitude for learning about the specialty pharmacy healthcare environment
• Establish and maintain effective working relationships with all company support departments
• Provide communication and follow up to ensure staff are fully informed of all new information related to products, procedures, customer needs and company related issues, changes or actions

Skills

• Bachelor's Degree (Master's Degree Preferred)
• 5-10 years' prior relevant work experience
• High regard for service, be very personable and compassionate
• Possess a good understanding of the Specialty Pharmacy industry and its integration with manufacturers and payors
• Ability to work in a fast paced, ever-changing environment
• Ability to manage and track data for a sophisticated and often complex sales process

Benefits

• Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Company Overview

Company H1B Sponsorship