[Remote] Customer Success Manager North America

Note: The job is a remote job and is open to candidates in USA. Stravito is a company that transforms how Consumer Insights professionals and Brand Managers work by building AI that automates their core workflows. They are seeking a Customer Success Manager to drive engagement and value for a portfolio of enterprise customers, particularly focusing on US-based clients, while collaborating closely with various teams to ensure customer satisfaction.

Responsibilities

• Manage, support and develop a portfolio of enterprise customers (B2B)
• Connect with stakeholders (executive level and day to day) to understand and develop expertise when it comes to what drives user value and engagement
• Develop the business by identifying patterns and synergies between different end-user use cases
• Proactively share customer learnings and insights with the broader Stravito team
• Report to the Lead Customer Success Manager for the US
• Work closely with Product, Tech & Design to make it happen!

Skills

• 3-5 years experience as a Customer Success Manager
• Previous experience managing for complex enterprise accounts
• "Customer mindset" - knowing what to listen for, be able to separate between what is being said and what the underlying drivers are
• Business-orientation - constantly thinking of how to grow and scale your customer
• Ability to thrive in start-up and remote-first environments
• Strong interpersonal and communication skills
• Fluency in English, both spoken and written

Benefits

• Fun, collaborative environment
• Company events a couple of times each year
• Competitive compensation package
• Possibility of working with cutting-edge technology

Company Overview