[Remote] Director, Product Operations (Remote)

Note: The job is a remote job and is open to candidates in USA. Availity is a healthcare technology company focused on delivering revenue cycle and related business solutions. They are seeking a strategic and execution-oriented Director of Product Operations to build and scale operational excellence across the product organization, driving cross-functional alignment and optimizing product development processes.

Responsibilities

• Developing and leading the Product Operations function to support product strategy, planning, execution, and measurement
• Establishing scalable processes, frameworks, and operating rhythms across Product, Engineering, Design, Customer Success, Sales, and Marketing
• Driving product portfolio planning, roadmap governance, prioritization frameworks, and quarterly business reviews
• Building reporting systems and dashboards to track product performance, delivery metrics, customer outcomes, and operational KPIs
• Partnering with Product leadership to improve decision-making through data analysis, insights, and business intelligence
• Optimizing product development lifecycle processes including intake, prioritization, release management, and post-launch reviews
• Leading tooling and systems strategy for product management platforms, workflows, and documentation standards
• Facilitating cross-functional communication and alignment to ensure organizational transparency and execution consistency
• Identifying operational bottlenecks and implement continuous improvement initiatives across teams
• Supporting strategic initiatives including organizational scaling, change management, and process transformation
• Managing and mentoring Product Operations team members and foster a culture of accountability and continuous improvement

Skills

• Bachelor's degree in Business, Engineering, Computer Science, or related field; MBA preferred
• 8+ years of experience in Product Operations, Product Management, Program Management, Strategy & Operations, or related functions
• 3+ years of people leadership experience managing high-performing teams
• Strong understanding of product development methodologies including Agile, Scrum, and Lean practices
• Proven experience implementing operational processes and scaling cross-functional organizations
• Advanced analytical and problem-solving skills with experience using data visualization and reporting tools
• Excellent communication, facilitation, and executive stakeholder management skills
• Experience with product management and collaboration tools such as Jira, Aha!, Productboard, Confluence, Asana, or similar platforms
• Ability to balance strategic thinking with hands-on execution in a fast-paced environment
• Experience supporting SaaS, technology, or digital product organizations
• Familiarity with OKRs, product analytics, and customer feedback systems
• Experience leading organizational change initiatives or PMO transformations
• Strong financial, forecasting, and resource planning capabilities
• Healthcare Technology and/or Technology experience
• Proven track record in influencing decisions, surface risks, and driving alignment across competing priorities
• Ability to scale in a high-growth environment

Benefits

• Availity is a certified “Great Place to Work”! Culture is important to us and there are many ways for you to make your mark here!
• We have several Culture teams, a Young Professionals Group, and various ways to engage with fellow Availity associates – if you’re near Jacksonville, we have lots of pop up lunches where lunch is provided for everyone when we can see meetings are taking place and we’ve got teams in the office.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• Don’t feel like wearing business attire? Cool, you can wear jeans – we are a casual place.
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.
• Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

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