[Remote] Advanced Professional Services Consultant

Note: The job is a remote job and is open to candidates in USA. Brightree is seeking an Advanced Professional Services Consultant to lead the successful delivery of their HME/DME solutions. This role involves managing software implementations, guiding customers through configuration and training, and acting as a trusted advisor to enhance the product experience.

Responsibilities

• Manage the successful implementation of the HME/DME product to Brightree customers. This includes the management of all project related activities including Consulting, system configuration, training, training materials development and team/customer communications
• Provide remote implementation and training services related to Brightree HME/DME implementations
• Drive working sessions with customers to understand and document business and technical requirements for HME/DME functionality
• Provide status updates to management using standard reporting tools
• Facilitate and conduct group trainings
• Create HME/DME documentation for internal and customer usage. This includes configuration guides and training materials. Enhance these materials as required for product updates
• Manage customer escalations through appropriate Brightree channels
• Analyze, troubleshoot, document, and solve software issues reported by customers
• Track and report product defects to Support for appropriate resolution
• Successfully transition live customers to standard support processes
• Provide feedback to Product Management and Development regarding product enhancements

Skills

• Knowledge of software implementations, system workflows, and implementation of best practices
• 2+ years' experience implementing, project managing or training on healthcare software systems
• Experience implementing and/or training on Brightree applications
• 1+ years of experience training users on HME/DME applications
• 1+ years of experience implementing forms-based software
• Familiarity with Software as a Service (SaaS) application and performance criteria
• Strong analytical ability to troubleshoot and diagnosis technical software and implementation issues
• Some experience developing training materials and product reference documentation for healthcare software
• Leadership skills including the ability to manage customer expectations and drive project results
• Experience training software users in a highly diversified environment
• Ability to travel up to 30%

Benefits

• Comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance
• Sleep care management
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Commuter benefits
• 401(k)
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Tuition assistance
• Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment
• Receive 11 paid holidays plus 3 floating days
• Eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members
• Flexible work arrangements

Company Overview

Company H1B Sponsorship