[Remote] Account Manager (Existing)

Note: The job is a remote job and is open to candidates in USA. AvidXchange, Inc. is a leading provider of accounts payable automation software and payment solutions for middle-market businesses. They are seeking a highly motivated Account Manager to manage a portfolio of key accounts, drive revenue growth through upselling, and strategically position their products and services to meet client needs.

Responsibilities

• Cultivate strong, long-lasting relationships with existing customers by becoming their dedicated point of contact
• Understand their unique business needs and financial objectives
• Analyze customer usage patterns and needs to identify opportunities for upselling our financial technology solutions
• Develop and execute tailored upselling strategies
• Maintain an in-depth knowledge of our product offerings, features, and updates
• Articulate the value and benefits of our solutions to customers, aligning them with specific pain points and growth opportunities
• Collaborate closely with customers to develop strategic plans that align our solutions with their business objectives
• Provide consultative guidance based on industry best practices
• Set and achieve upselling targets and revenue goals within your account portfolio
• Monitor key performance indicators (KPIs) and take proactive measures to ensure consistent growth
• Act as a conduit for customer feedback within the organization
• Gather insights and suggestions from customers to inform product development and enhancements
• Skillfully negotiate contract terms, pricing, and agreements with existing customers, ensuring profitability while maintaining customer satisfaction
• Stay informed about industry trends, competitive developments, and market conditions
• Leverage this knowledge to refine upselling strategies and maintain a competitive edge

Skills

• Proven experience in account management, preferably within the AP or fintech sector
• Solid understanding of financial technology products and services
• Exceptional communication and presentation skills
• Strong analytical capabilities to interpret customer data and insights
• Effective negotiation and contract management skills
• Self-driven, results-oriented, and capable of working independently
• Strategic thinker with problem-solving skills
• Customer-centric mindset and a commitment to delivering outstanding service
• Typically requires a University Degree or equivalent experience and minimum 3 years of prior relevant experience
• Knowledge of accounting (AR/AP), accounting systems, Credit/Treasury, wealth management
• Competitive Knowledge of the AP Landscape

Benefits

• 18 days PTO
• 11 Holidays (8 company recognized & 3 floating holidays)
• 16 hours per year of paid Volunteer Time Off (VTO)
• Competitive Healthcare
• High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
• 100% AvidXchange paid Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance
• 100% AvidXchange paid Long-Term Disability
• 100% AvidXchange paid Short-Term Disability
• Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
• Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
• 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
• Parental Leave: 8 weeks 100% paid by AvidXchange
• Discounts on Pet, Home, and Auto insurance
• WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
• Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
• Onsite gym fitness center, yoga studio, and basketball court
• Tuition Reimbursement up to the federal maximum of $5,250
• Hybrid Workplace Flexibility
• Free parking
• Fully granted from beginning of year, pro-rated if hired mid-year
• Must be full-time for at least 3 months
• Must be full-time for at least one year

Company Overview