Business Information/Systems Specialist - Mental Health Center

Hiring Range: $43.61-$51.30 Full Pay Range: $85,367.15 - $133,387.49 Job Summary: Assists programs under Scott County’s Behavioral Health programs. Acts as a key role in programs operations administration, fiscal analysis and reporting, data analysis, and performance measurement within the Behavioral Health department. Assists in daily operational procedures and quarterly/annual reporting. Understands the departments business processes and procedures, software systems, and care coordination efforts and makes recommendations to help the department operate more efficiently and effectively. Understands data analysis including stratifying and manipulating multiple data sets. Identifies and implements ways to enhance and/or maximize existing billing processes and revenue collection. Understands and operates software database reports and queries to obtain data on department's key performance measures and indicators in coordination with the County's Delivering What Matters (DWM) initiative. The employee works collaboratively with managers and supervisors to identify processes and measures that will convey program results. Provides guidance in dealing with complex analysis, technical duties, data quality assurance, and operational and capital issues ESSENTIAL DUTIES Defines, designs, and implements utilizing both staffing resources and software and system enhancements Facilitates regular user group meetings with internal and external staff to identify current issues or opportunities in business operations. Conducts research and analysis related to performance management, measurement, process improvement, customer engagement, and strategic budgeting Understands application development, database design, and data-modeling concepts and proposes changes to improve work efficiencies, automation, and reporting, requiring a strong understanding of Microsoft Excel and Access Monitors billing processes and revenue including working with both clients and managed care organizations to ensure payment for services are received. Assists in grant monitoring and maintains accurate records Understands software system gaps and opportunities in Current State Definitions (CSDs) and leads process improvement efforts (change) with the support of the business leads. Acts as technical liaison when work requires coordination of efforts between departments and work units and works closely with business units and devises ways to maximize existing software functionality and usability Assists in obtaining the collection of performance data to include department reports, state reports, and federal reports Provides training and guidance to departments and units regarding department and performance measurement, including, assisting in the capture of appropriate data and the use of measures. Works closely with business units and devises ways to maximize existing software functionality and usability. Conducts research and analysis related to performance management, measurement, process improvement, customer engagement, and strategic budgeting. Prepares presentations as needed by the department director. Provides training and guidance to departments and units regarding department and performance measurement, including, assisting in the capture of appropriate data and the use of measures. Reviews DHS, SAMHSA, and insurance guidelines and ensures compliance to such standards Prepares presentations, conducts and leads meetings as needed to inform, obtain approval, and implement new functions, processes, and efficiencies with leaders in the organization Assists leaders in the development, editing, and maintaining operating procedures and standards manuals as requested. Creates and implements test cases for projects; conducts appropriate and necessary testing of software (both new and updated versions). Understands software release notes and plays a key role for a successful implementation by coordinating with business units, IT, and vendors including testing of new software and software updates. Understands employees of different disciplines with varying degrees of technical experience, helps with issue resolution and training users for successful adoption of changes to existing systems as well as new systems. Must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with other employees, supervisors, customers, vendors, and any other person or organization with whom interaction is required to accomplish work and employer goals. Performs other related duties as required or assigned. MINIMUM QUALIFICATIONS Requires equivalency of a Bachelor's Degree in Business, Management, Finance, Accounting, Data Science or related field and three years of experience in process implementation and business operations. Preference given for experience in medical field operations, county administration, grant administration, insurance collections, and project management. A reliable form of transportation for the performance of work responsibilities is required. SUPERVISORY CONTROLS The employee is under general supervision of the Behavioral Health and Housing Director who makes work assignments and outlines general procedures and policies to be followed. Work is reviewed through written reports, public presentations, conferences, and results achieved. CORE COMPETENCIES AND ABILITIES Customer Service - Delivers government services in a respectful, responsive, and solution-oriented manner. Communication - Is always clear about what we're doing and why we're doing it. Collaboration - Works with partners – communities, schools, faith groups, private business, and non-profit agencies – to see that services are not duplicated but rather are complimentary, aligned, and provided by the partners who can deliver the service most effectively. Stewardship - Works proactively to make investments, guided by resident input, which will transform lives, communities, and government. Empowerment - Works with individuals and families to affirm strengths, develop skills, restore hope, and promote self-reliance. Resiliency - Fosters public preparedness and responds when families and communities face health and safety emergencies. Innovation - Takes informed risks to deliver services more effectively and learns from successes and failures. Knowledge - Knowledge of application development and/or database design/data modeling methodologies and tools utilized by the county. Knowledge in technology and industry solutions, including office automation, data processing techniques and practices, software development methodology, and forms and records management. Knowledge of statistical, analytical, and research concepts and methods. Knowledge of relationships between internal and external agencies and governing entities. Knowledge and understanding of human behavior, cultural diversities, and language barriers to ensure equitable service delivery. Knowledge of e-business applications and/or content management systems, MS Project, Microsoft Office, Visio, and graphics software. Abilities - Ability to work in a team environment and effectively work with both technical and functional staff. Ability to remain flexible without losing focus on priorities, deadlines, and customer service perspective. Ability to work under the pressure of time constraints and frequent interruptions. Ability to evaluate and recommend new technologies to support the county business functions in the short and long term. Ability to apply systems thinking to public sector programs to try to streamline and improve processes. Ability to gather, analyze, document, and communicate information appropriately based on project goals and audience are valuable skills. Ability to develop and present information for routine business and project analysis; ability to express complex technical concepts effectively, both verbally and in writing. Ability to work well with people from different disciplines with varying degrees of technical experience. Ability to initiate and implement problem resolution, escalating issues appropriately. Ability to work independently without close supervision. WORK ENVIRONMENT AND PHYSICAL DEMANDS Typical characteristics of the regular, ongoing work environment of this position requires inside work, typically in an office setting. Physical activities include sedentary to light work: Reaching, sitting, standing, walking, pushing, lifting, pulling, fingering, grasping, feeling, stooping, talking, hearing, seeing, and repetitive motions. Lifts and/or navigates up to 35 pounds on a routine basis in handling files and equipment necessary for performing the essential duties of the job. SELECTION PROCESS Selection for this position will be based on a minimum qualifications screening and rating of training and experience. Top candidates will be forwarded to hiring manager or supervisor for consideration for interview and/or additional assessments. Final selection will include a background check and approval by the County Board. Work Location: Shakopee, MN A comprehensive benefits package is provided for all employees who work 20 hours per week or more. For detailed benefit information visit the Scott County Benefit Hub using this LINK Application and application materials (including resumes and Veterans Preference documentation) must be received by 11:59 pm the day prior to the closing date. For example, if a posting states a February 5 close date, your application should be completed by 11:59 pm on February 4. Scott County provides a broad array of public services to over 150,000 residents across 365 square miles and is bound on the west and north by the Minnesota River. Scott County enjoys a growing mix of commercial, industrial, and housing development, yet also maintains its rural flavor. Our values transform the public’s expectations for service delivery through our caring, creation and innovation. At Scott County, our desired culture is one of trusting and caring, it is resident focused, and is a disciplined pursuit through empowered and encouraged innovation. Scott County is an employer of choice, supporting, encouraging, and engaging employees through focused employee investments and workplace programs and offerings that promote and foster individual and organizational well-being. The net result of this philosophy is public service excellence. No matter what you’re interested in, we have a place for you. A comprehensive benefits package is provided for all employees who work 20 hours per week or more. For detailed benefit information visit the Scott County Benefit Hub at https://c2mb.ajg.com/scottcounty/home/ Health Insurance - Four-tier plan option available Dental Insurance - Four-tier plan option available Life Insurance Flexible (Pre-Tax) Spending Accounts Post-Retirement Health Care Savings Plan Long-Term Disability 11 paid holidays annually Paid Time Off (PTO) or Vacation & Sick Leave Paid Parental Leave Employee Assistance Program PERA (Public Employee's Retirement Association) Retirement Plans On-Site Occupational Health Nurse Active Health & Safety Teams, Committees, and Programs Other great benefits available: Short-Term Disability Credit Union Membership Deferred Compensation Plans Minnesota Benefit Association Vision Plan Scott County Employees Association Spirit of Scott Federal Student Loan Forgiveness Training Opportunities (Benefit offerings can and do change on occasion.) Scott County has adopted a Total Rewards philosophy! Scott County is an employer of choice, supporting, encouraging, and engaging employees through focused employee investments and workplace programs and offerings that promote and foster individual and organizational well-being. The net result of this philosophy is public service excellence. Our goal is to address the multiple facets of employee well-being via six different program delivery "elements." These elements encompass different topic areas, benefits, and initiatives that the County invests in to achieve Total Rewards. These elements include physical health, workplace social/belonging, work/life balance, financial security, training and development, and emotional health. You can read more about the six elements here! (link) To review Scott County's Job Descriptions, please use the following link: Full Job Description (link) Scott County participates in E-Verify and will provide the federal government with your Form I-9 to confirm work authorization. Learn more here. (link) If you require accommodations during the hiring process or have any other questions regarding this job posting, please call the Scott County Employee Relations department at 952-496-8103 and reference the posting title and number. If you have questions about the hiring process, please visit: Hiring Process | Scott County, MN (scottcountymn.gov) (link) Apply To This Job