Remote Customer Service Representative – B2B Order Processing, CRM & Support Specialist at arenaflex

Why arenaflex?

At arenaflex, we blend a “work hard, play hard” mindset with a genuine passion for the products we create. As a second‑generation, family‑owned leader in protective apparel, we manufacture and distribute high‑performance gloves, suspenders, and related safety gear. Our commitment to quality, innovation, and exceptional customer experiences drives everything we do. If you thrive in an environment where every detail matters, where creativity meets resourcefulness, and where you’re surrounded by supportive teammates, you’ll feel right at home at arenaflex.

Position Overview

We are seeking a motivated, customer‑focused professional to join our remote team as a Customer Service Representative. In this role, you will be the primary point of contact for our B2B customers, handling inquiries, processing orders, and ensuring that every interaction reflects the high standards of arenaflex. You will work closely with internal sales partners, warehouse staff, and our technology platforms to deliver seamless service from order entry through post‑sale support.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat with prompt, accurate, and courteous communication.
• Enter and verify sales orders in our ERP system, ensuring all details are correct and complete.
• Maintain and update customer records in the CRM platform, guaranteeing data integrity and accessibility.
• Collaborate with internal sales teams to manage order flow, resolve discrepancies, and confirm order accuracy.
• Investigate and resolve product‑related questions, shipping concerns, and billing issues, escalating when necessary.
• Document all customer interactions and resolutions in the CRM to build a knowledge base for future reference.
• Assist with special projects, process improvements, and cross‑functional initiatives as directed by the Customer Service Manager.
• Provide feedback on emerging service trends and customer sentiment to help shape arenaflex’s service strategy.

Essential Qualifications

• Associate’s degree (AA) or equivalent from a two‑year college, technical school, or comparable work experience.
• Minimum of 2 years proven experience in B2B customer service, preferably in a manufacturing or distribution environment.
• Demonstrated ability to adapt communication style to diverse customer needs and resolve issues efficiently.
• Strong command of Microsoft Office Suite (Word, Excel, Outlook) and the capacity to quickly learn new software tools.
• Excellent written and verbal communication skills, with a focus on active listening and attention to detail.
• Professional, outgoing demeanor with a service‑oriented mindset.

Preferred Qualifications

• Experience working with CRM, ERP, and warehouse management systems.
• Familiarity with arenaflex (formerly known as Zendesk) and arenaflex (formerly known as Asana) platforms for ticketing and project coordination.
• Previous exposure to order‑processing workflows in a fast‑paced, remote setting.

Core Skills & Competencies

• Communication: Ability to convey information clearly, listen actively, and respond with empathy.
• Problem‑Solving: Proactive approach to identifying root causes and delivering effective solutions.
• Organizational Agility: Capacity to manage multiple tasks, prioritize effectively, and meet deadlines in a dynamic environment.
• Technical Acumen: Comfort navigating multiple software platforms, databases, and online resources.
• Team Collaboration: Strong interpersonal skills to build productive relationships with internal teams and external partners.
• Resilience: Ability to remain calm, professional, and solution‑focused under pressure.

Work Environment & Physical Demands

This is a fully remote, full‑time position (40 hours per week) with flexible scheduling to accommodate normal business hours. While the role is primarily sedentary—requiring extensive phone, computer, and written communication—occasional physical tasks may arise, such as setting up or breaking down trade‑show displays, which could involve lifting up to 50 pounds.

Standard office equipment (computer, headset, phone) is provided, and you will have access to arenaflex’s secure VPN and collaboration tools. The role does not require travel beyond occasional, limited overnight trips for team meetings or company events.

Compensation, Benefits & Perks

arenaflex offers a competitive hourly wage starting at $20.00, complemented by a comprehensive benefits package designed to support your health, financial security, and personal development:

• Medical, dental, and vision insurance plans.
• 401(k) retirement savings with company matching.
• Paid time off, paid holidays, and flexible scheduling.
• Remote‑work stipend for home office setup.
• Professional development assistance, including access to online courses and off‑site training.
• Employee discounts on arenaflex products and partner retailer offers.
• Tickets to local sporting events, commuter bus passes, and paid volunteer opportunities.
• Quarterly strategic planning sessions where every employee’s voice is heard, reinforcing our open‑book management philosophy.

Career Growth & Learning Opportunities

At arenaflex, your career trajectory is shaped by your ambition and the company’s commitment to internal mobility. As you master the fundamentals of B2B support, you can explore pathways such as:

• Senior Customer Service Analyst – leading a team of representatives and driving service‑level improvements.
• Order Management Specialist – focusing on complex supply‑chain coordination and ERP optimization.
• Training & Development Coordinator – designing onboarding programs and continuous‑learning initiatives for the support organization.
• Product Support Engineer – partnering with product development to translate customer feedback into actionable enhancements.

Regular mentorship, cross‑departmental projects, and access to industry certifications ensure you are constantly expanding your skill set.

Company Culture & Values

arenaflex prides itself on a culture that blends hard work with genuine enjoyment. Our core values include:

• Integrity: Transparent, honest interactions with customers, partners, and teammates.
• Innovation: Continuous improvement of products, processes, and service delivery.
• Collaboration: Team‑first mindset where ideas are shared openly.
• Respect: Treating every individual—employee, supplier, or customer—as part of the extended arenaflex family.
• Accountability: Owning outcomes and learning from both successes and setbacks.

Our remote workforce enjoys regular virtual coffee chats, team‑building activities, and an inclusive environment where diversity of thought is celebrated.

How to Apply

If you are ready to bring your customer‑service expertise to a thriving, values‑driven organization, we want to hear from you. Click the link below to submit your application and start your journey with arenaflex today.

Apply Now – Join the arenaflex Team!

Closing Statement

At arenaflex, every interaction matters. By joining our Customer Service team, you will play a pivotal role in delivering the reliable, high‑quality experience our customers expect. We look forward to welcoming a dedicated professional who shares our passion for excellence and is eager to grow alongside us.