Senior Associate, Training

Why Housecall Pro? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. We also offer: A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k) Paid holidays and flexible, take-it-as-you-need-it paid time off Monthly tech reimbursements A culture built on innovation that values big ideas, no matter where they come from Equity in a rapidly growing startup backed by top-tier VCs Role Overview As a Senior Associate, Training, you are responsible for not only facilitating training, but also developing training for our teams. You are a top performer in your current role. You are a great communicator who is comfortable taking on complex projects while working independently. You bring an analytical mind to constantly improve the efficiency and efficacy of your projects. You think creatively to build and improve upon processes and think your way through obstacles and challenges in order to come up with solutions. You’re curious, hard working, and willing to go the extra mile to get the job done the right way every time. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success. What you do each day: Facilitate training for employees across the business Collect and analyze survey and effectiveness data Work cross-collaboratively with team members and leadership across the organization Execute administrative tasks, scheduling, and orchestrating training across the organization Identify training needs and schedule appropriate training sessions for employees Design and develop training materials Collaborate with management to continuously maintain and develop training curriculum to improve and evolve our programs as we grow and scale the business Lead proactive, transparent discussions and collaborate with stakeholders when the performance of a rep deviates from expectations Additional duties and tasks may be assigned as the Enablement Department scales and evolves Qualifications: 2+ years of experience in training, facilitation, or employee development Experience with training tools and platforms (i.e., Learning Management Systems, Zoom, PowerPoint) Bachelor’s degree in Education, Human Resources, or equivalent work experience Proven ability to deliver engaging and effective training sessions What will help you succeed: Ability to learn, adapt, and change direction quickly Ability to take feedback and immediately apply it Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs Analytical problem-solver who takes a self-driven approach to solving problems they encounter Manages and delivers upon multiple priorities, timelines, and deadlines Excellent reading/writing comprehension, presentation, and facilitation skills Ability to stay motivated, patient, and consistent for extended periods Strong attention to detail This role is open to candidates and the expected salary for this role is $74,000-$78,000.The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth. Use of Artificial Intelligence in Hiring and Engagement Processes: We may use artificial intelligence (AI)-powered tools to support the review and evaluation of employment and independent contractor applications, including screening and qualification assessments. All final hiring and engagement decisions are made by human representatives, not AI tools. Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service. Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success. We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you. Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote Privacy Notice for California Job Candidates - Housecall Pro Apply To This Job