Service Desk Support Technician
Title: Service Desk Support Technician Location: Anchorage, AK 99503 or Remote (AKST, PST, MST candidates only) Employment Type: 9+ month W2 (no C2C or sponsorship)
Overview
Talent Groups is seeking a detail-oriented Service Desk Support Technician to support a high-priority ServiceNow migration initiative. This role focuses on data accuracy, ticket management, and cross-system workflow support as the organization transitions from legacy platforms into ServiceNow as the enterprise ticketing system. This is a fast-paced environment centered on data consistency and operational continuity. The role is primarily focused on migration support and data integrity rather than traditional troubleshooting service desk responsibilities.
Key Responsibilities
- Ticket monitoring and data entry (50%)
- ServiceNow migration support (35%)
- General service desk support as needed (15%)
Required Qualifications
- Hands-on ServiceNow experience (required)
- Experience with web-based ticketing systems
- Strong data entry skills with high accuracy and attention to detail
- Proficiency in Microsoft O365 (Outlook, Teams, Excel)
- Strong organizational and self-management skills
- Ability to consistently work AKST business hours
Preferred Qualifications
- Cherwell experience (strong plus)
- Netcracker experience (plus)
- Prior experience supporting system or data migrations
- Candidates must be based in Alaska or in the Pacific or Mountain time zones
Talent Groups is an equal opportunity employer. Only candidates selected for interviews will be contacted. Apply To This Job