Dental Lab Partnership Manager

Our client, Incisive, is growing again! About Incisive Incisive is building a better model for restorative dentistry. Independent practices are under pressure: lab consolidation is accelerating, digital dentistry has arrived, but most practices are only halfway there, and building a complete workflow alone is expensive, slow, and isolating. We solve that through one partnership: nine specialty labs matched to specific case types, no-cost digital scanning equipment, a portal to track every case and manage every invoice in one place, and a clinical support team on every case. More than 600 doctors nationwide trust us, we retain over 95% of them year over year, and we're growing fast. If you have high standards and want to do work that compounds, you'll fit right in.

About the Role

We are looking for a Lab Partnership Manager to own the lab relationships within the Incisive ecosystem. This is a cross-functional role at the intersection of clinical operations and partner relationships. You will be the primary lab manager responsible for ensuring that the workflows connecting dental labs, Incisive, and practices run seamlessly. This role reports to the VP of Product Management and is fully remote within the United States. What You'll Own Lab Relationship Management · Serve as the primary product and operational point of contact for Incisive's specialty lab network

• Work directly with lab partners to ensure seamless case transitions across the practice – Incisive – lab workflow
• Build and maintain strong working relationships with lab principals and production leads to facilitate open communication, surface friction early, and drive continuous improvement
• Manage and streamline onboarding of new labs into the Incisive network, including workflow documentation, pricing, integration readiness, and training

Quality & Capacity Management

• Monitor lab capacity across the network and work proactively with labs and internal teams to prevent backlogs or case delays
• Define, track, and enforce quality standards for each lab’s fulfillment, including turnaround time, remake rate, and case acceptance criteria
• Develop escalation and remediation playbooks for quality issues, working with clinical support to resolve cases affecting practices
• Conduct regular performance reviews with lab partners, sharing data and jointly identifying areas for improvement

Partner with Product Management and Engineering

• Translate lab and practice workflow needs into clear, well-scoped product requirements, user stories, and acceptance criteria
• Partner with product and engineering to design, build, and iterate on software that improves case submission, status visibility, quality tracking, and lab communication
• Identify opportunities to automate manual touchpoints in the lab workflow, reducing friction for labs, practices, and the Incisive clinical team

Reporting & Analytics

• Define and own the KPIs that measure lab network health: turnaround time, on-time delivery rate, remake rate, case volume by lab and discipline, and practice satisfaction
• Build and maintain dashboards and reports that give internal stakeholders and lab partners clear visibility into performance
• Analyze case flow data to identify patterns, inefficiencies, and opportunities for routing or workflow improvements
• Deliver regular lab performance summaries to leadership, with clear recommendations and action plans

Cross-Functional Collaboration

• Partner with Incisive’s sales and growth teams to align lab capacity and capabilities with new practice onboarding plans
• Work with clinical support to ensure the team has the tools, information, and processes needed to own every case from scan to delivery
• Collaborate with finance and operations on lab pricing, invoicing accuracy, and cost-per-case tracking
• Serve as the internal subject-matter expert on lab operations, educating stakeholders across the company on lab capabilities, constraints, and workflows

Strategic Planning

• Contribute to Incisive’s lab network strategy, including decisions about which specialties and geographies to expand into
• Evaluate new lab partners against defined criteria and lead the due diligence and onboarding process
• Identify opportunities for deeper lab integrations—including data exchanges, automated case routing, and co-developed workflows—that create durable competitive advantages
• Stay current on trends in dental lab technology, digital workflows, and materials to inform Incisive’s long-term product direction

What We're Looking For

Required qualifications:

• Operations or clinical operations experience in healthcare, dental, or a related field
• Demonstrated ability to build and manage external partner relationships, ideally with vendors, labs, or clinical service providers
• Strong data and analytics instincts—comfortable defining metrics, digging into data, and communicating findings to varied audiences
• Excellent communicator who can move fluidly between internal communications and operational conversations with lab partners
• Highly organized with strong project management skills and the ability to drive multiple workstreams simultaneously

Nice to have:

• Experience in dental, dental lab, or restorative workflow environments
• Familiarity with intraoral scanning, CAD/CAM, or digital dentistry technologies
• Comfort working in a high-growth, early-stage company environment where the role will evolve over time

Compensation & Benefits · Base Salary: $115,000–$130,000 · Target Bonus: 20% · Equity Participation · Medical, Dental, and Vision Benefits · 401k with Company Match · Unlimited PTO · Fully Remote within the United States Why Incisive · Own a critical product area with direct influence over strategy and execution · Work across product, operations, engineering, and external partners to solve meaningful business problems · High-visibility role with direct impact on company growth and customer outcomes · Join a fast-growing, PE-backed company with strong retention and market momentum · Help build the operational and product infrastructure powering the future of restorative dentistry Apply To This Job