[Remote] Lead Account Executive Operations - Client Services.

Note: The job is a remote job and is open to candidates in USA. Capital One is a financial services company seeking a Lead Account Executive Operations in Client Services. The role involves providing operational support for direct connect processors, managing client relationships, and leading operational projects while resolving customer issues and managing risks.

Responsibilities

• Providing dedicated operational support to various stakeholders, including acquirers, network partners, issuers and processors
• Conducting research on complex situations and troubleshooting issues related to end-to-end transaction processing, acceptance complaints and issuer launches
• Supporting business development through the onboarding of new franchises, issuers, acquirers, processors
• Managing compliance with operating rules and regulations, coordinating certification and supporting participants through the semi-annual release process
• Leading internal projects, ensuring documentation meets auditing requirements, and serving as a Subject Matter Expert (SME) on key authorization and settlement applications, internal systems and tools
• Managing strategically important partners and driving continuous improvement by seeking holistic solutions for client-impacting issues
• Client Engagement: This is a client-facing role requiring approximately 10% travel

Skills

• High School Diploma, GED or equivalent certification
• At least 6 years of payments industry experience within financial services
• Bachelor's Degree in Business, Finance, Information Technology, Engineering
• 8+ years of payments industry experience within financial services
• Experience influencing key stakeholders, executive level clients or internal business partners

Benefits

• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

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