[Remote] Director, Business Operations

Note: The job is a remote job and is open to candidates in USA. Engine is a company focused on transforming business travel into a personalized and seamless experience. They are seeking a Director of Business Operations to own the strategy and execution of the supply-side connectivity, leading various technical and operational initiatives to support the company's growth and efficiency.

Responsibilities

• Own ARI operations end-to-end—rate validation, parity defense, gap closure, and at-risk inventory—building the reporting frameworks and team rhythms that keep Engine’s supply healthy and measurable
• Define and execute connectivity strategy across PMS, CRS, GDS, channel managers, and 3rd-party routing systems—identifying what integrations are buildable and surfacing prioritized options to Product and Engineering
• Lead Supply API integration programs from scoping through production, coordinating across Engineering, Product, and Supply to drive reliability, reduce booking failures, and scale the supplier network
• Serve as the operational backbone for Relationship Managers supporting Chain and Supplier connectivity—translating commercial needs into integration requirements and ensuring new connectivity lands with full operational readiness
• Run complex, cross-functional programs with rigor—clear ownership, structured escalation paths, executive visibility, and a relentless focus on delivery. Keep the team on track internally and keep partners aligned externally

Skills

• 10+ years driving complex technical programs across Engineering, Product, and Operations with the structure and accountability that moves organizations forward
• Proven Leadership at Senior Levels. You've managed across senior leaders and cross-functional teams. You run the room, earn trust quickly, and drive alignment without relying on authority
• Program Rigor at Scale. You have a track record of running complex, multi-workstream programs that cut across the business—on time, with clear accountability, and measurable outcomes. You don't just track status; you move work forward
• Technical Fluency. You understand systems, APIs, data flows, and integration architecture well enough to engage credibly with Engineering and Product—ask the right questions, identify risk, and hold technical teams accountable
• Structured Problem Solver. You break ambiguous challenges into clear frameworks. You build the operating model others work inside of
• Data-Driven Operator. You build KPI frameworks that drive decisions, not just describe what happened. Comfortable working across Snowflake or similar data environments to surface actionable signals
• Domain Agnostic, Fast Learner. Industry experience in travel, hospitality, or supply systems is a plus—not a requirement. What matters is the discipline, the rigor, and the instinct to go deep fast
• Background in marketplace, SaaS, or connectivity-heavy environments
• Familiarity with PMS/CRS systems, GDS, VCC or payment integrations, or travel supply technology

Benefits

• Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
• Check out our full list atengine.com/culture.
• Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed.

Company Overview

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