[Remote] Import Compliance & Customs Operations Specialist, US
Note: The job is a remote job and is open to candidates in USA. Temu is an e-commerce platform that connects consumers with millions of merchandise partners, manufacturers and brands. They are seeking an experienced import compliance and customs operations professional to lead and support import compliance initiatives, oversee broker performance, and manage systems that strengthen regulatory oversight and compliance responsiveness.
Responsibilities
- Manage and oversee customs brokerage activities and broker relationships related to import operations
- Serve as a subject matter expert on CBP Automated Commercial Environment (ACE), with emphasis on leveraging system functionality to improve operational tracking, entry accuracy, and other operational necessities
- Develop metrics for compliance scores for brokers, merchants, and other related parties
- Develop, enhance, and manage compliance systems that:
- —— Track and aggregate regulatory contacts and communications
- —— Monitor internal compliance and operational SLA response times
- —— Conduct trend analysis and reporting
- —— Support escalation management and audit readiness
- Coordinate or lead outreach and communications with regulatory agencies and external stakeholders
- Monitor statutory and regulatory developments impacting import operations and proactively identify emerging compliance requirements
- Track pending legal and regulatory changes and assess operational impact
- Partner cross-functionally with legal, operations, logistics, and compliance teams to strengthen import controls and procedures, including developing policy playbooks, standard operating procedures, and other related strategy documents
- Support internal audits, investigations, corrective actions, and continuous improvement initiatives
- Assist in developing policies, procedures, and training related to import compliance and customs operations
Skills
- 5+ years of experience in customs brokerage, import compliance, or trade compliance operations
- Strong working knowledge of CBP regulations and the Automated Commercial Environment (ACE)
- Direct experience with air transportation import processes and customs entry procedures
- Experience designing, implementing, or managing compliance tracking and reporting systems
- Demonstrated ability to analyze regulatory trends, monitor performance metrics, and improve compliance workflows
- Knowledge of U.S. import regulations, customs valuation, classification, and broker management practices
- Strong organizational, analytical, and communication skills
- Ability to manage multiple priorities in a fast-paced regulatory environment
- Licensed U.S. Customs Broker preferred
- J.D. and legal experience
- Experience engaging directly with regulatory agencies or leading regulator communications
- Background in compliance operations, governance, risk management, or legal/regulatory affairs
- Experience supporting enterprise-level import compliance programs
Benefits
- Medical, Dental, and Vision Insurance Coverage
- Paid Time Off (PTO)
- Paid Sick Leave (in accordance with applicable state and local laws)
- 401(k) Plan
Company Overview