[Remote] Inside Account Manager Baltomore

Note: The job is a remote job and is open to candidates in USA. Ewing Outdoor Supply is a family-owned company that has been in business for nearly 100 years, and they are seeking an Inside Account Manager to drive new business acquisition and maintain customer relationships. The role involves providing exceptional customer service through phone and email communication while supporting sales efforts and maintaining accurate customer information in the CRM.

Responsibilities

• Conduct yourself with professionalism in all communication with fellow employees, customers, management, and Field Support Center staff
• Attend and participate in company meetings
• Read and contribute to Company communications and regional newsletters
• Champion Ewing culture and commitment throughout all business activities
• Communicate all operational and customers service issues with Sales Manager
• Participate and represent Ewing in relevant regional organizations, associations and activities
• Execute the annual sales plan in accordance with the Company's strategic objectives under the direction of the Sales Manager in collaboration with the Regional Manager
• Adopt and master the use of basic company tools and systems including technology, software, email, etc
• Provide superior customer service at all times
• Service, support and grow existing accounts and establish new accounts in your sales territory
• Conduct other duties as assigned by sales leadership
• Submit activity logs through CRM system daily with detailed notes and action items
• Actively participate in the Service Professional training program, by using Ewing's University, assessment process and Individual Development Plans (IDPs)
• Participate in regular performance reviews
• Continually update your professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies, as determined in collaboration with the Sales Manager
• Provide support for branches and all sales team members in serving customers and achieving sales objectives
• Grow Revenue and associated Profits of select assigned Ewing customers and prospects
• Establish and maintain strong business relationship with customers through strong phone and email communication
• Resolve customer complaints by investigating problems; developing solutions; preparing reports; and making recommendations to management
• Responsible for growing product sales in assigned region or as designated by sales leadership

Skills

• At least 5 years of sales experience is required for this role
• Conduct yourself with professionalism in all communication with fellow employees, customers, management, and Field Support Center staff
• Attend and participate in company meetings
• Read and contribute to Company communications and regional newsletters
• Champion Ewing culture and commitment throughout all business activities
• Communicate all operational and customers service issues with Sales Manager
• Participate and represent Ewing in relevant regional organizations, associations and activities
• Execute the annual sales plan in accordance with the Company's strategic objectives under the direction of the Sales Manager in collaboration with the Regional Manager
• Adopt and master the use of basic company tools and systems including technology, software, email, etc
• Provide superior customer service at all times
• Service, support and grow existing accounts and establish new accounts in your sales territory
• Conduct other duties as assigned by sales leadership
• Submit activity logs through CRM system daily with detailed notes and action items
• Actively participate in the Service Professional training program, by using Ewing's University, assessment process and Individual Development Plans (IDPs)
• Participate in regular performance reviews
• Continually update your professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies, as determined in collaboration with the Sales Manager
• Provide support for branches and all sales team members in serving customers and achieving sales objectives
• Grow Revenue and associated Profits of select assigned Ewing customers and prospects
• Establish and maintain strong business relationship with customers through strong phone and email communication
• Resolve customer complaints by investigating problems; developing solutions; preparing reports; and making recommendations to management
• Responsible for growing product sales in assigned region or as designated by sales leadership
• Demonstrates adaptability, flexibility and can problem solve independently
• Can identify a set of features, parameters, or considerations to take into account in analyzing a situation or making a decision
• Demonstrate your ability and drive for achieving and surpassing target goals

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Profit Sharing
• Career Development- To invest in your personal and professional growth, we offer a variety of training resources.
• Compensation- We offer competitive market wages, great benefits, PTO & bonus potential!
• Culture- We are family-owned, which gives us a unique culture, and we have fun with everything we do!
• Care- We care about all our employees because we would not be where we are now (creeping up on 100 years) if it weren't for you!

Company Overview