[Remote] Administrative Specialist

Note: The job is a remote job and is open to candidates in USA. Merakey is a non-profit provider of developmental, behavioral health, and education services, seeking an Administrative Specialist to support the operational and administrative functions of the LumiLink Nurse Connect program. This role involves client-facing communication, operational workflow coordination, and providing administrative support to nursing leadership in a fast-paced healthcare environment.

Responsibilities

• Conduct timely outreach to clients regarding missed vitals or adherence alerts received through the LumiLink dashboard, ensuring a responsive and supportive client experience
• Provide professional, courteous, and supportive communication while assisting clients with adherence-related follow-up activities
• Maintain positive and professional relationships with clients, caregivers, and internal teams through responsive communication and follow-through
• Serve as a point of contact for adherence-related outreach and non-clinical follow-up activities
• Communicate and document client interactions, responses, and follow-up actions clearly and accurately within designated systems and workflows
• Communicate relevant updates to nursing leadership and internal teams in a timely, professional, and organized manner
• Partner with nursing leadership and internal support teams to coordinate adherence follow-up activities and operational tasks
• Collaborate with technology support teams by submitting and tracking tickets related to client device or connectivity concerns
• Coordinate with internal teams regarding client status updates, including hospitalization notifications, refusals, or temporary absences from the home
• Utilize remote monitoring dashboards, CRM/EHR systems, and internal communication tools to track and document adherence activities
• Navigate multiple systems and platforms to manage outreach activities, documentation, and follow-up tasks efficiently
• Utilize Microsoft Teams, Outlook, and other digital tools to coordinate meetings, communications, documentation, and workflow activities
• Coordinate adherence follow-up activities to support timely client outreach and operational consistency across the program
• Organize reports, documentation, and operational records to support efficient program management and workflow organization
• Coordinate operational workflows and administrative priorities across teams to support timely communication, task completion, and program efficiency
• Manage multiple adherence alerts, outreach activities, and follow-up tasks simultaneously while maintaining accuracy and responsiveness
• Navigate structured workflows and escalation pathways to ensure consistent handling of client responses and operational updates
• Prioritize competing administrative responsibilities in a fast-paced remote healthcare environment while adapting to changing operational needs
• Monitor adherence alerts and complete required outreach and documentation activities within established timelines
• Ensure all client interactions, follow-up actions, and operational updates are documented accurately and consistently
• Maintain accountability for confidentiality, accurate documentation, and compliance with organizational policies and HIPAA requirements in all communications and operational activities

Skills

• Associate's degree in Business Administration, Healthcare Administration, Information Systems or a related field
• 5 years of experience providing administrative and operational support for senior leadership in lieu of degree
• 1-3 years' experience in healthcare administration, customer support, care coordination support, telehealth operation, Human Services, Behavioral Health
• Must reside in the following states TX, TN, LA, FL and be able to work Central Time
• Knowledge of administrative and operational workflows within healthcare, telehealth, or human services environments
• Understanding of HIPAA, confidentiality standards, data entry, and documentation best practices
• Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment
• Ability to communicate professionally and compassionately with clients, caregivers, and internal teams
• Ability to follow structured workflows, escalation pathways, and action trees consistently and accurately
• Experience coordinating schedules, meetings, reports, and administrative support tasks for multidisciplinary teams
• Strong attention to detail with the ability to maintain accurate documentation and follow-up records
• Proficiency in Microsoft Office, Teams, CRM/EHR systems, and other internal communication tools
• Ability to identify and escalate non-clinical concerns appropriately while maintaining clear communication with nursing leadership
• Ability to provide basic troubleshooting for LumiLink clients' iPads and RPS device support
• Familiarity with remote monitoring platforms, dashboards, and communication systems

Benefits

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

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