[Remote] Microsoft Operations Engineer

Note: The job is a remote job and is open to candidates in USA. GSD Search, LLC is a growing enterprise organization seeking a Microsoft Operations Engineer to support and enhance its digital workplace environment. The role involves maintaining collaboration, endpoint management, identity, and productivity platforms while working closely with support teams and business stakeholders to improve the employee technology experience.

Responsibilities

• Provide engineering support across Microsoft cloud technologies, endpoint management, identity services, collaboration platforms, and workplace productivity solutions
• Investigate escalated technical issues, identify root causes, and implement long-term solutions rather than temporary workarounds
• Partner with Service Desk and End User Support teams to improve operational maturity through documentation, knowledge transfer, and process improvement
• Develop and maintain technical documentation, operational procedures, and support runbooks
• Participate in the deployment, configuration, administration, and optimization of workplace technologies
• Execute technology initiatives from planning through implementation, testing, deployment, and operational handoff
• Collaborate with infrastructure, security, architecture, and application teams to support enterprise-wide initiatives
• Identify opportunities to automate repetitive tasks and improve operational efficiency through scripting and modern management tools
• Contribute to incident, problem, and change management activities while maintaining a strong service-oriented mindset
• Utilize modern AI-assisted tools where appropriate to accelerate troubleshooting, documentation, analysis, and operational effectiveness

Skills

• 4+ years of experience in systems administration, endpoint engineering, workplace technology, Microsoft cloud engineering, or related infrastructure roles
• Strong troubleshooting and root-cause analysis capabilities
• Hands-on experience administering Microsoft 365 technologies within enterprise environments
• Ability to work across multiple technologies and support functions with minimal oversight
• Experience supporting identity, endpoint, collaboration, and productivity platforms at scale
• Working knowledge of: PowerShell scripting, Microsoft Graph API, Git and version control, CI/CD concepts and deployment processes, Infrastructure-as-Code technologies such as Terraform, Bicep, or ARM, ITSM platforms such as ServiceNow or similar tools
• Experience supporting executive leadership or highly visible user populations
• Previous experience in Desktop Support, End User Computing, or Service Desk environments
• Microsoft certifications such as: MS-102 (Microsoft 365 Administrator), MD-102 (Endpoint Administrator), SC-300 (Identity & Access Administrator), ITIL Foundation certification or equivalent service management training
• Experience incorporating AI tools into engineering or operational workflows
• Exposure to regulated environments with change management, audit, or compliance requirements
• Familiarity with Power Platform, workflow automation, or ServiceNow development

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