[Remote] LATAM eCommerce Sales Manager

Note: The job is a remote job and is open to candidates in USA. Cricut is a company that empowers creativity through its smart cutting machines and design apps. They are seeking a LATAM eCommerce Sales Manager to manage merchandising categories and retailer inventory levels in Latin America, ensuring timely fulfillment and maximizing profitability.

Responsibilities

• Support Mercado Libre and authorized marketplace resellers by managing merchandising categories and retailer inventory levels to ensure timely fulfillment and meet sales objectives
• Maximize profitability by achieving inventory turn goals and manage the exit of discontinued products
• Successfully manage orders and the flow of goods in alignment with customer-specific requirements, including routing guides
• Provide reporting on inventory issues and develop detailed resolutions
• Collaborate effectively with Sales and Operations teams to drive performance and resolve problems efficiently
• Communicate with the Sales, Merchandising, and Operations teams to ensure the accurate and timely ordering and transfer of goods to retail partner stores, distribution centers, and eCommerce channels (.com)
• Partner with the Order Management and EDI teams to ensure purchase orders are processed accurately and on time
• Collaborate with the Sales team to support promotional activities, and provide sales and inventory analyses to manage discontinued products, minimize markdowns, and maintain service level goals
• Partner with demand planners, wholesale management, sales, merchandising, operations, and product teams to address inventory-related issues and provide actionable solutions
• Work closely with the Cricut order processing team to ensure customer purchase orders are executed according to supply chain requirements
• Collaborate with the Sales Director, Sales Support, and Inventory Management teams to review and analyze inventory levels of planogram (POG) merchandise
• Actively engage with all buying team members to foster a positive, proactive, and collaborative working environment
• Manage disputes and chargebacks on Amazon Vendor Central in partnership with Cricut Finance
• Maintain proper set up and continued SKU maintenance / review of Item and vendor parameters in the Automatic Replenishment system
• Ensure timely and accurate orders and transfers for POG merchandise categories to both stores and DC’s
• Develop and implement necessary unique replenishment tactics on trend or highly seasonal categories / items
• Support efforts to revive or exit troubled or down trending categories
• Partner with Demand Planners, Sales, and planning teams to review inventory for upcoming sets as well as exiting product and new product
• Monitor and evaluate weekly sales in and sales out trends
• Create/Manage sell-through forecasts by product line for Quarter +2 for Amazon 1p and authorized 3p marketplace sellers
• Provide data to planning team to monitor future inventory receipts vs. financial plan
• Review data with sales/channel teams on key items to ensure support of sales during peak season and promo opportunities
• Maintain appropriate documentation of changes made to replenishment parameters to allow thorough review of impact and success of those changes
• Provide weekly update on status of key inventory issues
• Provide updates on key inventory metrics vs. goals
• Build and maintain a positive working relationship with sales and ops and all cross functional teams
• Proactively communicate any SBA inventory issues with Sales/Sales Support to allow for best resolution
• Communicate with retail partners on any issues impacting support of POG product for features or promotions
• Manage vendor performance through appropriate communication involving sales / merchant teams and all inventory managers as necessary
• Demonstrate a working knowledge in Mercado Libre FULFILLMENT, EXCEL

Skills

• Minimum level of formal education: BS in Business, Finance, Retail or related field (or equivalent experience)
• Area of study: Business preferred
• Special certification or technical skills: High grade in MS Excel/Access abilities
• Minimum years experience required: 1 – 2 years of replenishment
• Type of experience the job requires: Replenishment experience required
• Bilingual in English and Spanish/Portuguese, with strong communication skills in both languages
• Strong analytical and problem-solving skills
• Detail-oriented with excellent organizational abilities
• Effective communicator across teams and functions
• Self-starter with a proactive, 'go-getter' mindset
• Strong time management and prioritization skills
• Confident decision-maker with sound judgment

Benefits

• Competitive Medical, Dental, and Vision coverage
• A 401(k) match
• Generous PTO
• Tuition reimbursement
• A yearly lifestyle stipend to support your wellness and passions
• Exclusive employee discounts

Company Overview