[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Dane Street is a fast-paced, Inc. 500 Company that processes a significant number of insurance claims annually. They are seeking an Account Manager to provide day-to-day support to clients and manage communication across various internal teams, focusing on account growth and development.

Responsibilities

• Managing communication for a targeted list of Workers’ Compensation and Health Plan accounts around program and case-related questions, issue detection and resolution, department escalations with a focus on account growth and development
• Facilitate implementation meetings, configure client profiles, manage user access permissions, and coordinate go-live requirements
• Serve as the primary point of contact for clients by leading regular performance reviews (JOCs/QBRs), addressing inquiries, and resolving complaints
• Generate, validate, and distribute daily, weekly, and monthly performance metrics while managing ad-hoc data requests to drive strategic initiatives
• Assist with the sales pipeline by participating in scoping meetings, preparing pricing models, supporting RFP/RFI responses, and collaborating on marketing campaigns
• Coordinate contract (SOW/Addendum) renewals with legal teams
• Partner with IT and Product teams on system enhancements and user testing based on operational and client feedback
• Coordinate audits, security assessments, and remediation plans with compliance and regulatory teams
• Align client capacity requirements with recruitment priorities, ensuring network coverage meets regulatory and organizational standards

Skills

• Excellent communication skills, both written and verbal, along with a strong sense of urgency to meet our clients' expectations
• Excellent time management and attention to detail
• Strong research skills with the ability to analyze and report data
• 2-3 years of related experience (Account Management or Account Management support)
• Experience navigating web-based systems efficiently
• An Associate's Degree or Bachelor's Degree is preferred
• Clinical experience preferred (LPB, RN, or CPHT)
• Workers' Comp, Health Plan, PBM Utilization Review, Managed Care, or Claims background preferred

Benefits

• Medical, dental, and vision coverage for you and your family
• Voluntary life insurance options for you, your spouse, and your children
• Other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans
• Basic life insurance, short-term disability, and long-term disability coverage at no cost
• Generous paid time off policy
• 401k plan with a company match
• Apple equipment and a media stipend are provided for remote workspace

Company Overview