[Remote] Client Solutions - Legal Spend Management

Note: The job is a remote job and is open to candidates in USA. Mitratech is a company focused on building world-class products for Legal, Risk, Compliance, and HR functions. They are seeking a Director to oversee a client portfolio for their Managed Bill Review solution, responsible for driving client success and ensuring delivery of the full MBR value proposition.

Responsibilities

• Own and manage client relationships across an assigned portfolio
• Prepare and communicate complex analytics clearly to senior client stakeholders
• Deliver legal spend analytics (monthly, quarterly, annual, and ad hoc)
• Drive client adoption and engagement through onboarding, training and analytics
• Maintain regular contact with key decision makers and stakeholders and lead stewardship meetings where appropriate
• Collaborate with the MBR team on day-to-day client requests, including attending status meetings and escalating service issues where appropriate
• Articulate client needs and objectives and collaborate cross-functionally to develop solutions and drive resolution of identified issues, escalating where needed
• Ensure client objectives are clearly documented and actively monitored for progress toward achievement
• Ensure timely approval of all project documents, specifications, change requests, test results, and deliverables, while maintaining budget and timeline compliance
• Recommend improvements to the customer lifecycle and internal processes
• Partner with product and engineering teams on design and testing priorities
• Execute corrective action plans for at-risk clients and track results, following escalation procedures where appropriate (stakeholder interviews, etc.)
• Stay current on MBR products/services and industry trends
• Travel to client sites as needed

Skills

• Proficient in MS Office and/or Google Suite
• Advanced Excel skills (pivot tables and macros)
• Strong organizational skills to manage action items across 20 – 30 enterprise clients
• Skilled in building senior-level relationships and influencing stakeholders
• Ability to prioritize and execute in a fast-paced environment
• Experienced in building customer relationships using remote communication tools (phone, video, web training)
• Practical knowledge of SQL and report writing
• Analytical, process-oriented mindset
• Excellent communication and analytical skills; able to simplify complex concepts
• Confident presenter and trainer for group sessions
• Bachelor's Degree Preferred
• 3+ years of Experience in a customer-facing role in the Enterprise Software Industry
• Preferred experience in either the legal, claims, or risk and insurance industry

Benefits

• Health, Dental & Vision Insurance
• 401 (k) + Employer Match
• Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program
• Remote Work
• Career Advancement & Professional Development Opportunities
• Employee Recognition
• LinkedIn Learning Platform

Company Overview