[Remote] Account Manager, Superhuman for Education

Note: The job is a remote job and is open to candidates in USA. Superhuman is an AI productivity platform on a mission to unlock the superhuman potential in everyone. As an Account Manager for Education, you will manage a portfolio of educational institutions, driving growth by building relationships and implementing strategic account plans. The role involves upselling, renewal management, and collaborating with cross-functional teams to enhance the value of Grammarly in education.

Responsibilities

• Manage designated accounts and oversee a specific list of customers to ensure revenue growth
• Identify opportunities for expansion by upselling and cross-selling, aiming to increase annual recurring revenue (ARR) within each account
• Prospect within existing accounts through consistent outbound, including cold calling, to generate new leads and opportunities
• Monitor upcoming contract renewals and collaborate with cross-functional partners, like Customer Success, on the renewal process to ensure growth at renewal
• Engage with diverse personas by building relationships and communicating effectively with stakeholders at all levels of educational institutions
• Work closely with educational institutions to develop long-term strategic plans that align with their goals and demonstrate how your solutions can help them achieve these objectives
• Develop business cases that present compelling arguments to justify budget allocations for Grammarly, helping to secure increased investment from customers
• Maintain accurate and organized CRM records by documenting customer interactions and account details, adhering to company sales practices and methodologies
• Provide regular reports to management on account statuses, including revenue forecasts, potential risks, and opportunities for growth

Skills

• Can build rapport with customers and communicate effectively with various stakeholders, from manager level up through the C-suite
• Can analyze data and metrics to inform business decisions and identify opportunities for revenue growth within accounts
• Has expertise in creating and delivering presentations to stakeholder groups, showcasing how solutions can meet the needs of educational institutions
• Has a minimum of 2+ years of experience in a quota-carrying sales positions, Account Management or Account Executive
• Has a proven track record of quota achievement and delivering very high value to their book of business
• Works well in a team environment, adapting to changing priorities and collaborating with others
• Has a proactive attitude with a willingness to learn, receive feedback, and adapt to an evolving role
• Is interested in AI in education: has ideally demonstrated an interest in leveraging AI technologies to enhance learning experiences within the education sector
• Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable
• Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust
• Bachelor's degree preferred

Benefits

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

Company Overview