[Remote] Technology and Innovation - Business Analyst (Salesforce)
Note: The job is a remote job and is open to candidates in USA. Riveron is looking for a dynamic Business Analyst to join their Salesforce team. The role involves serving as the primary liaison between business stakeholders and technology teams, driving Salesforce and Lead-to-Cash initiatives from discovery through deployment. Key responsibilities include requirements elicitation, business process analysis, solution design support, and user adoption coordination.
Responsibilities
- Lead requirements gathering activities through stakeholder interviews, workshops, discovery sessions, and process mapping exercises
- Analyze and document current-state and future-state business processes, identifying opportunities for optimization and automation
- Elicit, document, and manage functional and non-functional requirements, business rules, data requirements, and process dependencies
- Develop business requirements documents (BRDs), user stories, acceptance criteria, process flows, use cases, data mappings, and solution documentation
- Manage and prioritize product backlogs in partnership with Product Owners and business stakeholders
- Facilitate requirements reviews and solution design sessions with business users, architects, administrators, and development teams
- Support Salesforce Sales Cloud, Service Cloud, CPQ/Revenue Cloud, and Lead-to-Cash processes including lead management, opportunity management, quoting, pricing, approvals, contracts, billing, and renewals
- Ensure proposed solutions align with business objectives, Salesforce best practices, and enterprise standards
- Develop test strategies, test scenarios, and business validation plans to ensure requirements are fully met
- Coordinate User Acceptance Testing (UAT), defect triage, regression testing, and release validation activities
- Validate Salesforce configurations, CPQ pricing logic, workflows, integrations, reports, dashboards, and business processes
- Maintain end-to-end requirements traceability from discovery through deployment
- Act as the primary liaison between business stakeholders and technical teams, facilitating communication, decision-making, and issue resolution
- Participate in Agile ceremonies including backlog grooming, sprint planning, demos, and retrospectives
- Support change management, user training, documentation, and adoption initiatives to ensure successful business outcomes
Skills
- Bachelor's degree in Business, Information Systems, Computer Science, or related field
- 2-5+ years of Business Analysis experience supporting enterprise technology and business transformation initiatives
- 2+ years of experience supporting Salesforce implementations and enhancements
- Strong experience with requirements elicitation, process mapping, workflow analysis, business case development, and solution documentation
- Experience supporting Salesforce Sales Cloud, Service Cloud, CPQ/Revenue Cloud, and Lead-to-Cash business processes
- Knowledge of quoting, pricing, approvals, contract management, billing, renewals, and customer lifecycle management
- Experience creating user stories, acceptance criteria, process flows, wireframes, and functional specifications
- Familiarity with integrations, data migration, reporting, dashboards, and enterprise business processes
- Experience supporting Agile/Scrum teams and managing requirements throughout the software development lifecycle
- Strong stakeholder management, facilitation, presentation, and communication skills
- Experience coordinating UAT, defect management, release validation, and business readiness activities
- Strong analytical, problem-solving, and organizational skills with the ability to manage multiple priorities
- Experience with JIRA, Azure DevOps, Confluence, or similar delivery and requirements management tools
- Consulting or client-facing experience preferred
- Salesforce certifications such as Salesforce Business Analyst, Salesforce Administrator, CPQ Specialist, or related credentials preferred
Benefits
- Full time roles are eligible for a full range of benefits including medical, dental, and vision insurance, 401(k) with company match, and PTO.
- A complete description of all available benefits can be found at Riveron's Benefits page at https://riveron.com/riveron-life/.
Company Overview
Company H1B Sponsorship